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Knowledge Base Articles

Tech Support Cracks the Case: Sleeping on the Job

Symantec channel partners are dedicated. One such contractor called in to Symantec support when she was having difficulty upgrading a local government site on the West coast to the latest version of Backup Exec (BE). It was her responsibility that Th...

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Tech Support Cracks the Case: Cross-channel Support

Good installations can go bad When a large Canadian IT consultant ran into trouble serving a client, it turned to Symantec technical support for assistance. The customer site had suddenly lost the ability to perform backups. The consulting firm had c...

Turls by Level 6
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