02-14-2013 01:00 AM
Dear Experts out there,
It was the first time, i opened a technical case with symantec support. Had some problems but somehow i managed to open a case. I received an email of support case number too, but after a while received another email of Support Denial: No Support Found
Thank you for contacting Symantec Enterprise Support Services.
In order to open a support case we need to verify that you have a current Support Agreement for your Symantec product. We show no record of current support contracts for your company.
If your company purchased a Symantec product with a Support Agreement, please provide as much of the following information as possible so we may locate the support record:
-Symantec sales order number
If your company has not purchased support with this product, please contact Symantec Sales.
Kindly help me, How should i resolve this so that i can easily open cases.
02-14-2013 01:17 AM
Please check your license agreement for any support are available or not
If you have any query you can call below support no.
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
Additional contact numbers: http://www.symantec.com/business/support/contact_t...
02-14-2013 01:43 AM
Since you have queries in reference to the Support, contact
Symantec Licensing -
Phone number: 1-800-721-3934
Contact the Symantec Customer Care on
02-14-2013 02:41 AM
There is nothing, I can do online from site ? is it necessary to contact them and go through the whole procedure ?
02-14-2013 03:03 AM
You may contact to Licensing department or customer support and provide query releated reference no.
You can provide your license deatils and find proper answer.Also you have check your license agreement deatls
02-21-2013 04:40 AM
Thanks for all the information u all provided