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fileconnect error

detits
Level 3
Partner Accredited

I havent downloaded a copy of the file but this error appears......



3 REPLIES 3

Black_Ops
Level 2
Partner

Try using Internet Explorer.

You can also call up the local customer care support representative and ask them to recheck from there end. Get the customer care contact details from :-

http://www.symantec.com/business/support/assistance_care.jsp

Mjahtetn
Level 6

Black Ops is right. You may need to contact customer care to get a new serial number to download the software.

The serial number exceeded the allowable number of downloads and needs to be fix by customer care.

florence
Level 3
Employee

Hi Detits,

If the software you are downloading is for Backup Exec, you may use any other serial of the products ( Eg. Agents and Options serial number ) including the support serial number since Backup Exec has only one download process.

If that is for Security products, please call Customer Care to provide you a serial number for downloading.

For Customer Care contact information , please navigate the link below:

http://www.symantec.com/business/support/assistance_care.jsp

 

Florence Q.