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BE3600 Appliance clean upgrade to R3

Does anyone know or have suggestions on the best method to upgrade the BE3600 appliance to R3, with the catch that I want to completely wipe all data on it?  Is there a way to clean install R3 from scratch, or should I just wipe the dedupe storage pool and upgrade like normal.

Basically, the appliance is in a horrible state, and I want to avoid upgrading it and it having the same backup issues that we are currently seeing with it.

 

(not to mention, with over 40TB of deduped data, it can take weeks to delete backup sets sometimes, other times the only way to get it backing up again was to reboot it, etc).

 

I just want to make sure that I am starting R3 with a clean slate and a pristine image.  Yes, I know that R4 is coming out in a week or two, but at this point it is not backing up at all, and we need it done immediatly (can't wait until August 3rd)....

 

Now if there is an engineer on here that would want to provideme with the R4 ISO, and help me with a clean install this weekend... I'd be ok with that :)

 

Thanks guys!

1 Solution

Accepted Solutions
Accepted Solution!

First you'll have to download

First you'll have to download the R3 image from the Fileconnect portal and then perform a factory reset. The Admin Guide & the below KB article will assist in the process - https://support.symantec.com/en_US/article.HOWTO93855.html

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1 Reply
Accepted Solution!

First you'll have to download

First you'll have to download the R3 image from the Fileconnect portal and then perform a factory reset. The Admin Guide & the below KB article will assist in the process - https://support.symantec.com/en_US/article.HOWTO93855.html

View solution in original post