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Backup Exec Appliance 3600. Dedup device is offline

Hi,

 

I happens from time to time that Backup Exec 3600 Appliance stop working.   Normally , a reboot and/or restart of services will fix the problem. We have done it several times, and it fix the problem each time. Almost.   Last year we had a simular problem, the dedup device went offline. We tried to reboot/restart services. It doesn't help. So we google about it on net.  One article mentioned somethng about a specifc file that can cause problems with dedup device. We renamed/removed the file, and then restarted the services. The server start working again. 

 

Problem this time, I cannot remember the file name.  Hope someone can help me with it 

 

 

/Geir

2 Replies

Re: Backup Exec Appliance 3600. Dedup device is offline

...is your appliance on the latest version? Run the update tool on it and check...without a specific error message, troubleshooting becomes a bit difficult here.

Thanks!

Re: Backup Exec Appliance 3600. Dedup device is offline

Do you still have maintenance for your Appliance? 
Hopefully you do and have already logged a Sev 1 call with Veritas?

Do you have duplication to tape in place?

See the attachment in this doc regarding maintenance and support:

Backup Exec 3600 Appliance End of Sale FAQ