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Backup Exec Appliance 3600 R2 - Upgrade to Last Version BE2012 (SP2 OR SP3)

I All

We have a Backup Exec Appliance 3600 R2  with product version 3.0.422.0 (Stand Alone).

My Backup Exec 2012  is Version 14.0 Rev. 1798 (64 Bit) when try running "Live Update" in BE3600 Browser (Manage - > Upadate Information -> Check and Download Updates) i don't get upgrades.

ymantec Backup Exec Appliance    Live Update    03/20/2014 10:29:33 PM    Initializing the update module, this may take some time
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:08 PM    Initializing the Live Update component
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:08 PM    Started the Live Update process for checking updates
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:08 PM    Checking updates for the Product => Name: LiveUpdate, Version: 3.3.0.92
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    No updates are available for this product
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    Checking updates for the Product => Name: Automatic LiveUpdate, Version: 3.3.0.92
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    No updates are available for this product
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    Checking updates for the Product => Name: Backup Exec X64, Version: 14.0.1798.0
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    No updates are available for this product

Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    Checking updates for the Product => Name: Symantec Backup Exec Appliance, Version: 3.0
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:11 PM    No updates are available for this product
Symantec Backup Exec Appliance    Windows Update    03/20/2014 10:30:13 PM    Searching for Important and Critical Windows updates available online
Symantec Backup Exec Appliance    Windows Update    03/20/2014 10:31:00 PM    No update(s) matches the filter criteria. Terminating the update download process
Symantec Backup Exec Appliance    Windows Update    03/20/2014 10:31:00 PM    No update(s) is available for downlaod

I Have internet acess, and I already uptade some windows updates (64 Hotfix) and Appliance Updates ( 4 HotFix = Backup Exec Appliance 3.0.419.0 Hotfix 186816, Hotfix 209022, Hotfix 206583 and  Hotfix 209565.

I try running live update from Backup Exec 2012 Console, but i get the same information.

Open Symantec Support Case, but i wait a reply about this issue.

Some people any a idea about this issue. I don't get any error in live Update, Please Help me.

Thanks

Nuno Grave

 

 

 

 

9 Replies

Hi Nuno,   Try updating your

Hi Nuno,

 

Try updating your appliance manually using the update patch to SP3. Pleas see link below.

http://www.symantec.com/business/support/index?page=content&id=TECH205351

Thanks,

Check and make sure that the

Check and make sure that the firewall isnt blocking port 80 (HTTP), 21 (FTP) , port 443 (HTTPS). Refer to this link:  http://www.symantec.com/docs/TECH49563

thanks

Hi,       Please see link

Hi,

 

    Please see link below for the procedure in upgrading you be 2012 appliance

 

http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/DOCUMENTATION/5000/DOC5215/en_US/readme_en.html?__gda__=1395477038_9db20c70569e54176272e25478b88ed5

 

Hi Doraemon, The link does

Hi Doraemon,

The link does not work :

An error occurred while processing your request.

Reference #50.9e0b08c3.1395617716.1fae6d9d

Tks.

NG

please check the link below

please check the link below for the other procedure in upgrading your appliance.. idont know what happen to the previous link..

 

http://www.symantec.com/business/support/index?page=content&id=TECH186813

 

regards

Doraemon This HotFi not for

Doraemon

This HotFi not for my appliance, my appliance is Backup Exec Appliance 3600 R2  with product version 3.0.422.0 (Stand Alone), and i have this update.

ecnivnaj

How  updating backup exec 2012 to SP3  manually ? i do not acess into appliance to put files, install remote ?

Imosia,

The first troubleshooting  option was the firewall, and I've been monitoring the traffic when I "update check" but I do identify only request to a 195 ... (Live update server?) But did not get any reply trafic, for the test I opened all traffic and unable to get the same result.

I  only got  3 ou 4 hotfix for be2012 .

Hi Nuno, The process i did

Hi Nuno,

The process i did before was manually updating using an external drive (USB).

I have copied the patch on the appliance then run the setup. It works fine with me.

Hope this helps..

Thanks..

Hi Ecnivnaj, Ok, I put files

Hi Ecnivnaj,

Ok, I put files in USB disk, but how install, i dont' have  acess to the Windows in Appliance ?

Thanks,

NG

You can enabele remote

You can enabele remote desktop services on the appliance..Kindly see this link below..

http://www.symantec.com/business/support/index?page=content&id=TECH169781

Just run the setup and istall it..Restart your appliance and then update client software agents..

Thanks