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Backup- \\r510-1\System?StateV-79-57344-65245 - A failure occurred accessing the object list.

paullinl
Level 2
Partner Accredited

Hello!

BE3600 backup a server ,server is windwos 2003 sp2.The error is blow:

- Informational: Opening Component 'System Files'
[4776] 2014-04-22T10:25:50.468 [fsys\brfs]          - Status 0x00000012 returned calling FindFirstFile for \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy10\windows\system32\linkinfo.dll in brUtil::GenerateFileList
[4776] 2014-04-22T10:25:50.468 [fsys\brfs]          - brUtil::SetObjectsList( :( Failed to apply the component exclusion list
[4776] 2014-04-22T10:25:50.468 [fsys\shadow]        - Status Unknown (0x00000012) generating Component System Files file list in SHADOW::OpenComponent
[4776] 2014-04-22T10:25:50.468 [fsys\shadow]        - Informational: calling IVssBackupComponents::SetBackupSucceeded with status FALSE for component System Files in SHADOW::OpenComponent
[4776] 2014-04-22T10:25:50.468 [fsys\systemstate]   -   AD:Status FS_OBJECT_LIST_FAILURE (0xE000FEDD) calling FS_OpenObj in SystemState::OpenObj:169

Who can help me ?

8 REPLIES 8

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,

 

HAve you removed the RAWS agent from that server and reinstalled it?

Thanks!

VJware
Level 6
Employee Accredited Certified

Does linkinfo.dll exist under C:\Windows\system32 ?

 

Halwa_Wala
Level 4
Employee Accredited Certified

Do you have AV on the remote server? If yes, exclude the RAWS folder from the AV scan and than retry the backup.

paullinl
Level 2
Partner Accredited

The files linkinfo.dll is under c:\windows\system32,but I can't see it.I have to open the hidden attributes, but still don't see it.I try to create a new linkinfo. DLL files, error, prompt information as a file already exists.

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...are you using Advanced Open File Option in your job? If not, turn it on and then try again.

otherwise consider excluding this file from the backup. Alternatively you can accept the job ends with a warning.

Thanks!

Subodh_K
Level 2
Employee Accredited

Hi Paullinl,

The backup job is failing during System state backup of the remote server. We need to review debug log further to find out the offending file path.

The SGMON log attached is mismatched.

Kindly perform the following :

Access BE Ribbon button > Technical Support > Collect Debug output to open SGMON Tool.

On the left pane, choose Job Engine, RAWS, Agent Browser & Capture to File enabled.

After the backup failure, Click on Open log to access the log file.

Stop the SGMON activity and close the window.

The log file will be under \Program Files\Symantec\Backup Exec\Logs and will typically have the server name as a prefix.

Share the matching logs to review.

Regards,

Subodh

 

paullinl
Level 2
Partner Accredited

The BE's IP is 192.168.100.50,be backup server's ip is 192.168.100.1.Be backup server log is in the attachment.

Eric_Cox1
Level 3
Employee

The following document may be of some help:

http://www.symantec.com/docs/TECH77888

 

This is a fairly common issue we see and this is the process to resolve the invalid path in the registry and get successful backups.