Problem with TECH215556

[paolo_francolin]

Hi all

i'm having a problem as described in http://www.symantec.com/docs/TECH215556

There's anyway something not so clear to me in the solution, maybe i't just me being dumb....

1. Make a note of the file names located in \Program Files\Symantec\Backup Exec\VMware\VixDiskLib\bin
2. Stop the Backup Exec services on the media server
3. Remove any of the file names noted in Step 1 from \Program Files\Symantec\Backup Exec
4. Restart the Backup Exec services and rerun AVVI backup job

If i am not wrong i must stop all services, wipe the files into path and restart services, but doesn't make 100% sense to me....english is not my native language so maybe i an not getting it :\

Any hint?

Thanks in advance!

[paolo_francolin]

Edit: also none of the files present in the first path exists in \Backup Exec dir...

[CraigV]

Hi Paolo,

Yes you would stop all the BE services...if this doesn't resolve your issue, what version of BE are you using, and what is the error message?

Thanks!

[paolo_francolin]

Hi CraigV and ty for the reply

stopping and restarting services doesn't help, everything worked like a charm before, erros are coming since i recently installed SP4 fro BackupExec 2012 (running on appliance 3600)

Full backups of virtual machine with GRT are done, incrementals fail, all with this error:

The job failed with the following error: Unable to create the virtual disk.

Target machines are all 2008R2

[CraigV]

...you might actually want to contact Symantec support over this...I've seen a number of issues with SP4 after being installed.

Thanks!

[paolo_francolin]

I was so afraid of this answer.......i was expecting it lol

Also i don't see any painless way to rollback

[CraigV]

A lot of the SPs released of late don't offer any sort of rollback. Support is your best option here.

[paolo_francolin · Accepted solution]

Looks like i solved, there's a HotFix for this, not yet in the LiveUpdateCycle, if you are experiencing same problems this this: http://www.symantec.com/business/support/index?page=content&id=TECH217347

Thanks for the support CraigV