06-24-2013 08:31 AM
Hi,
We've received an invoice for customs duty and VAT in relation to a replacement hard disk sent by Symantec. The hard disk was sent from Norway and has incurred £50 worth of charges which we're being invoiced for. Have any other users experienced this? Is this correct?
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08-23-2013 01:53 AM
An update on this. Our supplier is Symantec as the 3600 R2 appliance covers disk replacement etc. We cannot control where Symantec send the disk from. I raised a case with Symantec to sort out the invoice and they said it was a logistics error, however since then we've had a notice of litigation and contact from a debt collector.
Have raised another case with Symantec but it's disappointing to be spending so much time trying to sort out something that is completely out of our control.
06-24-2013 11:02 AM
...I guess it depends on whether or not you have a supplier in-country. If so, investigate whether or not you can get parts from them.
If a vendor ships parts directly to you (such as an HP/Symantec/Dell etc) and it is being shipped from outside of your country, you're most likely going to pay customs all the time.
Having a supplier in-country should sort this out.
Thanks!
08-23-2013 01:53 AM
An update on this. Our supplier is Symantec as the 3600 R2 appliance covers disk replacement etc. We cannot control where Symantec send the disk from. I raised a case with Symantec to sort out the invoice and they said it was a logistics error, however since then we've had a notice of litigation and contact from a debt collector.
Have raised another case with Symantec but it's disappointing to be spending so much time trying to sort out something that is completely out of our control.