10-21-2014 03:52 AM
Hi,
I updated my appliance to version 3600.R3. After the update I can see a large amount of log files in the directory "C:\Users\All Users\Symantec\telemetry\".
My appliance is not connected to the Internet - how to turn off the collection of these data.
Thanks ...
Solved! Go to Solution.
10-21-2014 08:01 PM
Since your appliance is not connected to the Internet, disable the Call Home feature. See this document
http://www.symantec.com/docs/HOWTO77254
You can then delete the accumulated logs.
10-21-2014 04:39 AM
Hi there,
best bet is to open a case with Symantec themselves. The appliance is locked down, and if you delete those files you might end up breaking something along the line.
Thanks!
10-21-2014 10:48 AM
I think there is a HW problem on the appliance and you have not configured call home so it can upload the logs and then purge them, or you have configured call home but have also a connectivey problem. In any way, as Craig said, you need to contact support. Pls let me know the case numnber when done.
10-21-2014 08:01 PM
Since your appliance is not connected to the Internet, disable the Call Home feature. See this document
http://www.symantec.com/docs/HOWTO77254
You can then delete the accumulated logs.
10-22-2014 01:17 AM
The document fully solve the problem.
Thanks...
10-22-2014 08:24 AM
By just turning this off and deleting the files you are only dealing with the symptoms of your problem. It is always recommended to use Call Home and i think you have a failure on your appliance that may make it not work any longer in the near future. Please call support so you can have the fault analyzed.
10-22-2014 08:56 AM