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0 Bytes backed up - Macintosh Agent

Level 2
description of issue: attempting to backup files from a macintosh agent to a robotic tape library using backup exec 11d. The software will go through the motions - tape moves into drive, backup exec processes the backup job, creates a log of the backup and states that the backup is successful. except when I check the log it indicates no files are backed up - 0 bytes.

Hardware / OS / Software
Backup Exec 11d (updated via live update)
Backup Exec is running on a Windows 2000 server (SP 4)
Compaq / HP MSL 50000 series tape library

Source of back up - Macintosh Agent - xServe / xRaid, OS X 10.4.10 (was previously 10.4.9 - issue was present under this version of the OS as well)

more details: when we create the backup job, we can browse the diretories on the xserve and drill down to our selection, so I think the Remote Agent is working properly. I also tested backup to a folder on the Windows 2000 box to rule an issue with the robotic tape library - issue persisted.

here is a sample of the Job History and Job Log  *NOTE: Identities have been changed to protect the innocent.

Job History:

Message Edited by Loop Tech on 10-29-2007 09:46 AM

Level 2

Job History for Backup 00124

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Backup 00124

Job name : Backup 00124

Job type : Backup

Job status : Successful

Job log  : C:\Program Files\Symantec\Backup Exec\Data\BEX_WIN2000 Server_00302.xml

Server name: WIN2000 Server

Selection list name : Backup 00124

Device name : COMPAQ 2

Target name : COMPAQ 2

Media set name: Keep Data Infinitely - Do Not Allow Overwrite

Job Summary Information

Byte count : 0 bytes

Job rate: 0.00 MB/Min (Byte count of all backup sets divided by Elapsed time for all backup sets)

Files  : 0

Directories  : 0

Skipped files  : 0

Corrupt files : 0

Files in use : 0

Original start time : Monday, October 29, 2007 11:07:22 AM

Job started : Monday, October 29, 2007 11:07:25 AM

Job ended : Monday, October 29, 2007 11:10:41 AM

Elapsed time : 00:03:16

Set Detail Information - Backup \\xServe\[ROOT]

Set type               : Backup

Set status             : Completed

Set description        : 

Resource name          : \\xServe\[ROOT]

Logon account          : xserve administrator

Encryption key         : No

Agent used                     : Yes

Advanced Open File Option used : No

Image used                     : No

Byte count             : 0 bytes

Rate                   : 0.00 MB/Min

Files                  : 0

Directories            : 0

Skipped files          : 0

Corrupt files          : 0

Files in use           : 0

Start time             : Monday, October 29, 2007 11:08:03 AM

End time               : Monday, October 29, 2007 11:10:41 AM

Message Edited by Loop Tech on 10-29-2007 10:00 AM

Level 2
Job Log for Backup 00124

Completed status: Successful

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Job Information

Job server: WIN2000 Server

Job name: Backup 00124

Job started: Monday, October 29, 2007 at 11:07:25 AM

Job type: Backup

Job Log: BEX_WIN2000 Server_00302.xml

Drive and media mount requested: 10/29/2007 11:07:25 AM

Device and Media Information

Drive and media information from media mount: 10/29/2007 11:07:55 AM

Robotic Library Name: COMPAQ 1

Drive Name: COMPAQ 2

Slot: 12

Media Label: GDK600

Media GUID: {2b9c729d-a9af-4055-9d1a-e59ae244738f}

Overwrite Protected Until: 12/30/9999 7:00:00 PM

Appendable Until: 12/30/9999 7:00:00 PM

Targeted Media Set Name: Keep Data Infinitely - Do Not Allow Overwrite

All Media Used


Job Operation - Backup

Backup Options

Media operation - append.

Compression Type: Hardware [if available, otherwise none]

Server - xServe.kgg

Network control connection is established between WIN2000 Server:4264 <--> Mac Server:10000

Network data connection is established between WIN2000 Server:4287 <--> Mac Server:1025

Job Completion Status

Job ended: Monday, October 29, 2007 at 11:10:41 AM

Completed status: Successful

Message Edited by Loop Tech on 10-29-2007 10:01 AM

Not applicable
After tearing my hair out every step of the way to get my mac backups running I have exactly the same issue.
Have you had any joy? This is hard work!
Smiley Sad

Level 4

This means that MAC backups were skipping the files and directories content. So i must inform you that if you are using 11d build 6235 then there is a hotfix for that. And If you are using 11d build 7170 then there must be some other issue.

It will be appreciable if you briefly tell about the data on the MAC server. And if you faced that on backups other than MAC please also tell about it.


Level 2
more information...

I am able to backup from the root volume on the Mac Server. The issue is when I attempt to backup from a mounted volume that resides in  /Volumes on the Mac OS X server.

We have a raided drive that all our data resides on, when we attempt to backup data from this raid drive it skips backing up the data, but still reports a successful backup with 0 bytes backed up.

after spending almost the whole day yesterday on the phone with Symantec support. They directed me to this hotfix for the Mac's remote agent.

I applied the patch, but it did not resolve the issue. I will be back on the phone with Symantec support today.

I am running build 6235, we'll see if build 7170 resolves the issue.