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04-02-2015,18:32:22 : ERROR: Failed to execute VC 11.0 runtime installer. Error code 1603

TRAORED
Level 3

Error during backup exec 2014 installation

errrr5.png

7 REPLIES 7

pkh
Moderator
Moderator
   VIP    Certified
See this document http://www.symantec.com/docs/TECH218124

VJware
Level 6
Employee Accredited Certified

Check if the MS hotfixes per this KB are present / uninstalled - http://www.symantec.com/business/support/index?page=content&id=TECH218124

Additionally, try installing VC manually from BE\WinNT\Install\VCRedist folder. If this doesn't help, download VC from the Microsoft site and try to install it manually. If the install succeeds, move ahead with the BE 2014 install.

Lastly, if running any AV, do ensure it is not scanning & if possible, temporarily disable the AV and redownload the BE 2014 install. Once downloaded, again extract it and rerun the install.

TRAORED
Level 3

I installed KB3000988 and unistalled KB2918614 and reboot my server but I have the same error

pkh
Moderator
Moderator
   VIP    Certified
Did you try work around A on the solution of the document I referenced earlier?

TRAORED
Level 3

Morning pkh

 

yes i did ( Solution A). But i have the problem

VJware
Level 6
Employee Accredited Certified

Have you tried the steps which I mentioned earlier ? Have you tried installing VC manually from the BE installation files and/or from the Microsoft site ?

TRAORED
Level 3

Morning pkh

yes i did ( Solution A). But i have the same problem