0x80004005 - Unspecified error

[Ken-Eric]

MSX 2007 has been uninstalled and we are attempting to remove all links to Backup Exec 2010.

I was able to remove obvious links (folders and resources) but, BE2010 failed with the below message:-

Backup- CBBBD-M3-MEU02.wi.cibc.com
 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0x80004005): Unspecified error
Check the Windows Event Viewer for details

From the Managed selection listing:-

1. I removed the Server name from Favourite resource

2. removed all folders relating to MSX Server from thr View Selection Details panel.

Obvious, I have not complete the deregistration process properly. What else am I missing?

Please advise

[CraigV]

Hi,

Backup Exec still had a selection list. Go into this and check if there are any entries for the server in question and remove them.

Thanks!

[Colin_Weaver]

80004005 is a generic access denied message which can mean anything from requested object does not exist in the specified location  through to anti-virus blocking access or lack of security access/permissions to a requested object.

As such The suggestion of checking selections is valid - but you should also look at a number if other things

[Riyaj_S]

Is VSS rollup KB940349 applied? (If OS is windows 2003) :

https://support.microsoft.com/en-us/help/940349/availability-of-a-volume-shadow-copy-service-vss-upd...

http://www.veritas.com/docs/000005598

Thanks and Regards,

Riyaj