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0xe0008488 - Access is denied.

Hello,

I recently started to get this when backing up a users computer.  This is just a stardard PC backup.  

This is just a sample of a list of similar errors i get. 

Job ended: Friday, August 28, 2015 at 3:01:42 PM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

 

V-79-57344-33928 - Access is denied.


Access denied to file $Windows.~BT\Sources\SafeOS\SafeOS.Mount\Windows\INF\mshdc.inf.
The item \\user-computer\C:\$Windows.~BT\Sources\SafeOS\SafeOS.Mount\Windows\INF\mshdc.inf in use - ...V-79-57344-33928 - Access is denied.

 

 

4 Replies

What version of BE are you

What version of BE are you running and what is the OS of the PC being backed up?

If you are using SafeOS, then

If you are using SafeOS, then it is not supported by any version of BE

If you are using a compatible

If you are using a compatible OS, then -

1) Enable Advanced Open File option and set it to use the MS VSS provider.

2) If running any AV scans, set it to exclude from scanning the BE processes.

3) Uncheck the option to backup mountpoints and symbolic links.

I am running Windows 7 64bit

I am running Windows 7 64bit and BE 2012.  I made the changes mentioned above, will touch base once my backup runs.