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0xe0009541 error

bellissimopytho
Level 5

Hi, I have a new error on backup exec 2012 vray:

Final error: 0xe0009541 - Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login.

The credentials are right.

 

6 REPLIES 6

VJware
Level 6
Employee Accredited Certified

Verify if you are able to ping both ways from media server and the vCenter, ESX hosts.

If connecting via vCenter, are you using the Backup Exec Service Account (BESA) or if connecting via the ESX host, are you using the 'root' account ? If using a Windows account, have you verified it meets the requirements per http://www.symantec.com/business/support/index?page=content&id=TECH129645

Do enable AOFO in the backup job & port 902 should be open as well.

 

bellissimopytho
Level 5

I use root via esxi host. They ping each other. The password is correct, I can browse the esxi server and its virtualmachines from be.

 

VJware
Level 6
Employee Accredited Certified

What is the version of the ESXi host and is the host licensed for VADP ?

If you add a vCenter and use a Windows-based account, are you successful in making the connection ?
 

bellissimopytho
Level 5

I don't know what is VADP.

The esxi is version 5.

I have already backed up a vm on the same esxi. So it is not a problem of credentials.

I don't know if I use a windows-based account, but I want use esxi to backup a esxi.

bellissimopytho
Level 5

I have the same error if I backup via vcenter.

 

pkh
Moderator
Moderator
   VIP    Certified

Is your ESX a paid version or a free version? BE requires the vStorage API which only comes with the paid version