HI all. I have been plagued by the same issue for more than a month now.
Environment: Server 2003 Standard R2 32-bit running Backup Exec 12.5, updated.
I tried removing and reinstalling the remote agent, with the necessary restart, and the problem remained. Then, myteriously, it worked! I then moved my backup operation from my workstation to an old Dell server to take advantage of the PCI-X slot's performance and the trouble started again. I've tried creating new service accounts, trying the existing Administrator account, undoing that and going back to the original service account... It has worked on the "new" server, by the way.
I'm backing up data from three servers: domain controller (also SAN host and file server), Exchange server and SQL server. Only the domain controller is giving me trouble. When the job fails, the dialog box that appears gives the following information: "
The job failed with the following error: Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly."
In the job log under Completion Status:
"Final error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-65065"
In SGMon's logging, I see:
"
BENGINE: [04/06/09 11:41:12] [3596] ERROR: 4 Error: Connection has not been authorized"
I created a user-defined selection using the server's IP address and it worked. I ran a few test backups ok, and then I edited a selection list and ran another backup - failed. With the same details.
I'm really at a loss here. I can't decide if it's domain security that's not playing ball, the network cabling that's up to maggots or if it's the backup software. If you can make some suggestions, I'll be grateful. If you need more information, please ask. Thanks in advance.