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10d engine with 11d agents in Windows Server 2003

RC_2
Level 2
Partner
I have a 10d server and was informed by my reseller that I had to purchase 11d remote agents (as they are latest). After pushing an agent out to a server I was unable to run the backup. The server service wont start (claims it has hung). I have tried to uninstall using add/remove but it just rolls back and will not allow me to uninstall. I also cant start BE on the server as it keeps askimng for the username and password (which I enter cirrectly). Anyone had similar ?.
 
Thanks
1 REPLY 1

Chris_Fielding
Level 4
The purchase of a licence shouldn't affect the use of the product. I'm assuming your reseller is simply selling you the 11d product as a licence to cover the extra remote machine being used in 10d.
When you have one remote licence key entered into the software you can add as many remote servers as you like. The additional purchases don't need to be implemented in any way they just make you compliant.
 
What have you actually installed?