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2012 to 2014 upgrade agent license confusion

tuffcor
Not applicable

I have searched for an answer but I can't figure something about about Agent Licenses.  Our maintenance contract for 2012 expired recently, before it expired I downloaded 2014 and got a new license.  I was getting ready to install it, but I am totally confused about the agent licenses. 

Do I have to get a new serial/license file for all of our Agents for 2014?  We have several agent licenses since we had to keep adding new servers. All of the agent maintenance contracts are expired as well, am I going to have to renew them?

1 ACCEPTED SOLUTION

Accepted Solutions

AmolB
Moderator
Moderator
Employee Accredited Certified

Do I have to get a new serial/license file for all of our Agents for 2014?

Yes. You will need new license file for BE2014 Agents

I would suggest you to contact Symantec Licensing Team 

http://www.symantec.com/en/in/support/assistance_care.jsp

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2 REPLIES 2

AmolB
Moderator
Moderator
Employee Accredited Certified

Do I have to get a new serial/license file for all of our Agents for 2014?

Yes. You will need new license file for BE2014 Agents

I would suggest you to contact Symantec Licensing Team 

http://www.symantec.com/en/in/support/assistance_care.jsp

lmosla
Level 6

EDIT: posted before I saw AmolB already answered.

I believe you will have to renew the expired agents maintenance contracts.  There might be discounts available. Your best bet would be to contact Licensing at http://www.symantec.com/en/us/global/licensing/