A failure occured while locking the virtual machine in place for backup/restore operations

hay guys, i have backup exec 2014 i tried to backup virtual machine from the vcenter with version 5.5,the backup failed with this error

 

Backup- SYMANTEC-BACKUPV-79-57344-38366 - VDDK-Warn: VixDiskLibVim: Not licensed to use this function.

A quiesced snapshot could not be created for the virtual machine (DC)QOU(DC)\vm\Network\Burhan\RedhatForTestIP136.

V-79-8192-38335 - A failure occured while locking the virtual machine in place for backup/restore operations.

can any one help me to fix the problem please, i cant backup any virtual machine in my vcenter all failed when the backup start to take snapshot from teh virtual.

1 Solution

Accepted Solutions
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Accepted Solution!

Re: A failure occured while locking the virtual machine in place for backup/restore operations

Check the 2 TNs below and see if they help you at all:

https://www.veritas.com/support/en_US/article.000020232

https://www.veritas.com/support/en_US/article.TECH169423

THanks!

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6 Replies
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Accepted Solution!

Re: A failure occured while locking the virtual machine in place for backup/restore operations

Check the 2 TNs below and see if they help you at all:

https://www.veritas.com/support/en_US/article.000020232

https://www.veritas.com/support/en_US/article.TECH169423

THanks!

View solution in original post

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hi CraigV thank you for

hi CraigV thank you for repleing,i see this article before.

  • the first article explain the cause of the problem is the lake of permssion at Vcenter level but the user account which i use for vcenter is administrator user in vcenter 
  • the second article explain that the problem on backup exec 2010 but i use backup exec 2014.

so i think thats not the solution for my problem.

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Re: A failure occured while locking the virtual machine in place for backup/restore operations

It is not good enough that the credential that you are using is a vCenter Admin, you must make sure that it has the rights according to these two documents http://www.veritas.com/docs/000007044 http://www.veritas.com/docs/000025066
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Re: A failure occured while locking the virtual machine in place for backup/restore operations

thank you all for replying for my question. i found that the problem because  i dont have full permssiion on the top level of the VCenter .i change the backup user account to administrator group on the top level of the vcenter and now its work.

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Re: A failure occured while locking the virtual machine in place for backup/restore operations

Isn't this what the first document that Craig posted was saying, I.e it is a lack of permission? You should mark his answer as the solution rather than your own answer
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yes you are right im sorry

yes you are right im sorry for my mistake i correct it.