10-29-2012 08:46 AM
Hello,
I need some help with this issue a one week a go my backup it's "completed with some exceptions" and
give the log information :"Unable to open the item............pdf file skipped".
We don´t understand because we didin't change any configuration and AFO (Advanced Open File) it's properly licencend and
selected on the configuration of the backup policy.
Please can anyone help us ?
Specs:
Win2003 R2 Enterprise
Backupexec 10d (V10.1 Rev.5629)
Best Regards
11-06-2012 02:23 AM
Hi,
Are you getting this error for same file(s) every time?
Thanks,
-Nilesh.
11-06-2012 03:07 AM
Hi,
Open your selection list, deselect the folder where that file is located, and then reselect it.
Also make sure that something like an AV isn't blocking access to that file for whatever reason!
Thanks!
11-07-2012 01:21 AM
Hi,
yes in some PDF files in the same folder location...
Thank's.
11-07-2012 01:23 AM
Hello,
I already try the to do what you suggest but didn't work!
Thanks.
11-07-2012 03:45 AM
Maybe look at removing the AOFO license and then re-adding it...
11-09-2012 12:01 AM
Assuming that you are getting the error for the same set of files in every run of the job, I would suggest you (just to separate out the error) create a separate job only for that folder. If you get same error again, please ensure that the files are really readable (by opening them though some other application.) If you could post the debug logs (on the machine which has these files), we can try to figure out the exact cause of the error.