Access denied to file xxxxxxxxxx Top of Information Store

[Robert_Scheerho]

Hallo all,

I'm having a really big problem with one of our Exchange storage groups.

Configuration:

Exchange server:

In the First Storage Group we have two mailbox stores:
"Mailbox Store" (default)
"Mailboxes Store

Agent runs as :local system Account:
Default backup account is: Admin
Admin has full right on the system and on the exchange server.



The problem:

When we run the backup the first mailbox store "mailbox store� goes fine. But when we try to backup the second one we get the following errors:

Job status:
Job ended: vrijdag 10 February 2006 at 15:38:13
Completed status: Failed
Final error: 0xa0008488 - Access is denied.
Final error category: Security Errors


Click an error below to locate it in the job log
Backup - \\Exchange\Microsoft Exchange Mailboxes
Plan van aanpak.CalendarTop of Information StoreAccess denied to file �username�
ETC team meeting.CalendarTop of Information StoreAccess denied to file �username�
CRM project.CalendarTop of Information StoreAccess denied to file �username�


Backup - \\Exchange\Microsoft Exchange Mailboxes Œ〰〰〰〰㕡㈳㠷昲㕢㄰㘰搴晢㘷户户㈱㈸㐰挹㜰〰㤴昳㡣㉣攷户愴㤴昸㠰搹愱〲〲攴㔷〰〰〰㌰昹㑣〰〰戳㔶敡㜸㌴收㜴〴㕡㍢㘱㐶㠹搴ㄵㄶ〰〰〰搰攰㄰〰〰Plan van aanpak in use - skipped.CalendarTop of Information StoreThe item \\SRVEXCHANGE002\Microsoft Exchange Mailboxes\�username�


Thinks we done:
1) The logon account information the jobs uses is correct.
2) I have disabled the virus scan software.
3) Reset the logon account information.
4) http://seer.support.veritas.com/docs/267692.htm
5) http://seer.support.veritas.com/docs/269946.htm


Does any one have any suggestions?

[Ashutosh_Tamhan]

Hello Robert!

Do you get the same issue also when you backup just your MS information store?

Regards,
Ashutosh

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[Robert_Scheerho]

Hello Ashutosh,

Yes.


but the pproblem solved it self when i did a reboot. I know, i tried it before and that didn't work. But the last time worked...

So my problem is solved for now. But it is a weird problem.

[Amruta_Bhide]

Hello Robert,

Thank you for the Update!

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Thanks.