Access denied when I try to backup a CIFS share from VNX5300 ...

[Erik_Woltmann]

Hi,

I'm trying to backup a CIFS share from our new VNX5300 SAN system. The server is joined to our domain, all AD users (and Administrator too) can access this share witout any problems.

If I try to select this share for a backup Job on our BE 2010 R2 (with all current hotfixes) I get "access denied". I tested different login credentials and changed the Remote Agent logon to Administrator - without success.

Any idea to resolve this problem? Found nothing related in the KB ...

Many Thanks.

Erik

[ArulPrasad]

To backup the VNX storage array You need to have Backup exec 2010 R2 along with NDMP option.

Please ref to the HCL for more details In the NDMP section:

http://www.symantec.com/docs/TECH137050
 

Regards

Arul

[teiva-boy]

Why does he "NEED," the NDMP option?  Why can't he use "user defined shares?"

[VJware]

Are you trying to add/browse VNX5300 through an user-defined share ? Do you have adequate number of RAWS licenses installed & is selection of user shares enabled under Tools - Options...

Also, do take a look at this KB - http://www.symantec.com/docs/TECH148189