Hello,
I have a problem when I am restoring mailbox items using GRT on some mailboxes. Exchange is version 2007 with SP1, Backup Exec is version 12.0 with SP2. Backup of all mailboxes works ok, I have no error in logs.
Problem is with restores, on some mailboxes, when I use GRT restore, job fails with error:
"Completed status: Failed Final error: 0xe0008488 - Access is denied. Final error category: Security Errors
Restore- \\mail01.carin.local\Microsoft Information Store\Common Users Storage Group
Unable to restore any content for Bojan [bojan] because the Microsoft Exchange database that hosts that mailbox is offline or the mailbox doesn't exist."
What is strange is that I don't get this error on all mailboxes, on some restore is working fine (even in the same Storage Group and Mailbox Database there are mailboxes on which restore is working and on which isn't).
Also, I enabled debug logging on remote agent on Exchange Server, what is interesting is this:
"[13768] 09/01/09 14:38:29 MBOX:OpenCurMbox can't find e-mail addr Bojan [bojan]
[13768] 09/01/09 14:38:29 Error: CreateObj returns extended error e0008488
[13768] 09/01/09 14:38:29 MBOX:OpenCurMbox can't find e-mail addr Bojan [bojan]
[13768] 09/01/09 14:38:29 MBOX:OpenCurMbox can't find e-mail addr Bojan [bojan]
[13768] 09/01/09 14:38:29 MBOX:OpenCurMbox can't find e-mail addr Bojan [bojan]
[13768] 09/01/09 14:38:29 MBOX:OpenCurMbox can't find e-mail addr Bojan [bojan]
[13768] 09/01/09 14:38:29 MBOX:OpenCurMbox can't find e-mail addr Bojan [bojan]
[13768] 09/01/09 14:38:29 MBOX:OpenCurMbox can't find e-mail addr Bojan [bojan]"
Mailbox database is online, user of course exists, Backup Exec is connecting to the Exchange with Domain Admin account that has Exchange Organization Administrator role, what is strange is that some mailboxes can be restored, with this same configuration.
I suspect that there is a problem with Mailbox database or particular mailbox, but users are not experiencing any issues when working in Outlook client, OWA or ActiveSync.
Has anyone experience this problem, any help would be appreciated, thanks in advance.
