Access to catalog index (Catalog index database) fails every 6 hours

[David_Campbel2]

We installed BE 11d as an upgrade from 9.1. The installation seemed to be faultless apart from the the SCSI drivers problems which were fixed when we re-installed the drivers.

The error we get happens every 6 hours when the auto index/check process occurrs. There are 2 errors in the event viewer 34326 and 34338:

Error 1 - 34326

Access to catalog index (Catalog index database) failed.
Reason: Data type mismatch cat_RecordSet::GetField()
e:\crete\6235r\becat\segodbc\seg_odbc.cpp(3326)
SELECT DISTINCT MediaGuid, MediaSide, MediaFamilyGuid From ImageObjectView WHERE ImageObjectView.BackupDate < ? AND ImageObjectView.PlugInType = ? AND PartitionID = ? ORDER BY MediaFamilyGuid


We also get an event ID 34338 immediately after it:

Backup Exec Alert: Catalog Error
(Server: "UKLDNFS05") ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.

We have run the database maintenance tool with no success. Also we find that stopping and starting the services along with the MSSQL BKUPEXEC service does not show any errors, indeed any new/old backup sets are added or deleted with just an informational event.

Any help greatly appreciated.

[David_Sanz]

David

Maybe your catalogs folder is damaged. Try moving the catalog folder to a different drive, in Tools -> Options -> Catalog (you need to restart services).

Regards

[Sharvari_Deshmu]

Hello,

In addition to the the last post you can stop the BE services, rename catalog folder and then start Be services and then verify the result.

If it does not work then you can move it to a different folder

Thanks,