Dell 1850 server using W2k2003, Spectra Logic T50 and Backup Exec 10d Adaptec 39160 SCSI card with Wide negotaion enabled and Enable disconnect set to NO Sync rate is at 40MB. I have had the drives replaced in the Library, changed the SCSI cables and checked that I am using the correct ones. I am not receiving any of the 5, 7, 9, 11, and 15 in the event logs. I have checked the HCL The T50 has 2 LTO3 drives that are connected to the U160 on separate channels. I have also tried reinstalling the Backup Exec.
I am receiving the error when a job finishes on one drive and then at the exact same time to the second the job on the other drive fails.
please check whether the device is "tested" by backup Exec with the help of the list below:
If yes then please install latest veritas drivers. Symantec Backup Exec for Windows Servers (tm) 10d (10.1) Hardware Compatibility List. Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, and iSCSI components. For printing purposes, the latest version of Acrobat is recommended.
Yes, our backup server backs up 13 other servers. If all jobs were to run consecutively they would not finish until midday the following day.
Backup exec is configured with 2 drive pools and the jobs are split to run from the pools. Both pools are configured with both drives and each pool has one drive with higher priority than the other and vice versa for the other pool.
Like I said the problem is that when one job finishes the other job that is running fails. It is not specific to a single drive as it will happen both ways.
We're on 9.1 latest build, but we have the same error, and have been battling it for some time. We only have a single drive library (HP SureStore), but have also updated firmware and driver, replaced the drive in the library and are pulling our hair out. Only happens on full backups (ie multi-tape).
We have exactly the same library on exactly the same Veritas version and build, but attached to a W2K instead of W2003 server. Your original note indicates you're running "W2k2003" - is it W2003, or W2K? Wonder if the OS is a common thread.
I have been fighting this same problem for well over 3 weeks now, almost full time. I have an open Symantec Tech Support Case 230-113-937. I also have an open Dell PESS Gold support case.
There are just too many similarities to be coincidence.
Backup server is Dell 2850 Windows Server 2003, Standard, SP 1 Backup Exec 10.1 rev 5629 Dell PowerVault 132T with 1 x IBM LTO-3 drive (YES!!! it is on the HCL and uses SCSI ID addressing scheme) Adaptec 39160 controller card: Channel a: ID 0 & 1 - no device, ID 2 - PV-132T, ID 3 - Ultrium-td3, ID 7 - adaptec card. Channel b: not used
I have used brand new media. I can re-use media that previously failed and it succeeds. I CANNOT reproduce on demand, but at least one of my backup jobs to tape fails EVERY NIGHT - either on verify pass or on the backup pass itself.
I have had Dell and Symantec support check all firmware and driver versions. I have used and re-used Tapeinst.exe as advise.
To their credit, Dell have: Replaced ALL of, the tape drive sled, the Adaptec card, the SCSI cable, the terminator.
I have read/implemented EVERYTHING Symantec tech support has advised.
I have combed though support forums, googled above and beyond the call of duty.
I have found THREE (3) Veritas support docs that talk about SCSI BIOS settings and, if i'm reading them correctly, in some case they DO NOT agree, or are NOT CLEAR whether the settings apply to the SCSI IDs for the backup devices or the ID for the card itself.
doc's. 190557, 190598, 237047
I have been an IT Tech support person for many years and this problem is driving me crazy.
There are quite a few threads in this Veritas forum alone - just stick "PowerVault" in the search bar.
These discussions are all RECENT. We can't ALL be doing something incorrectly. There has to be something fundamentally wrong here.
As I said earlier, Dell have already replaced Adaptec SCSI card, cable, drive sled, and terminator.
This morning they are replacing the PowerVault chassis (and maybe the SCSI card again). There is electronic interface in the chassis between the drive sled and picker. So, by doing this, Dell will completely eliminate any possibility of hardware fault.
The common thing between all 3 of us is that the physical device is using IBM LTO 3 drive(s).