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Agent install failed on Windows 2003 R2 Server

Hi,

I'm unable to install agent remotely nor directly on Windows 2003 R2 server. Here is the error message:

1-23-2018,14:11:10 : Windows Operating System Version: 5.2 - Domain Controller
+ 11-23-2018,14:11:10 : Failed to get proc address for GetProductInfo. Unable to determine if CORE OS.
11-23-2018,14:11:10 : Checking MSXML6 Version.
11-23-2018,14:11:10 : Minimum required MSXML6 version is: 6.20.2003.0
11-23-2018,14:11:10 : C:\WINDOWS\system32\msxml6.dll
 
Windows has SP2 and latest updates.
Any suggestion would be appreciated. Thanks
 
Miroslav
1 Solution

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Accepted Solution!

Re: Agent install failed on Windows 2003 R2 Server

windows 2003 is not supported by BE 20

 

2008 SP2 is the oldest version of Windows Server that is still supported.

 

while you could go to an older BE version, as Microsoft no longer supoports 2003 either, you should really consider upgrading your enviropnment  (and as it looks like your AD is also based on 2003 R2 I suspect you may have a lot of servers ourdated  to consider, and may have to replace any 32bit hardware as well)

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6 Replies
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Accepted Solution!

Re: Agent install failed on Windows 2003 R2 Server

windows 2003 is not supported by BE 20

 

2008 SP2 is the oldest version of Windows Server that is still supported.

 

while you could go to an older BE version, as Microsoft no longer supoports 2003 either, you should really consider upgrading your enviropnment  (and as it looks like your AD is also based on 2003 R2 I suspect you may have a lot of servers ourdated  to consider, and may have to replace any 32bit hardware as well)

View solution in original post

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Re: Agent install failed on Windows 2003 R2 Server

Thanks for fast reply.

We are working on removing this server from our system, but we wanted to make a backup of the whole system in case saomething goes wrong while migrating to newer OS, ie. other servers.

We're staying on BE 20 Smiley Wink

Miroslav

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Re: Agent install failed on Windows 2003 R2 Server

Once you get rid of 2003 then the system state of the server would be kind of useless anyway (as would the AD backup from the 2003 DC) as such I'd suggest: Identify any data files to be copied to another server (and copy them), then switch the server off, but keep it for a few weeks so that you can  power it back up if you missed something.

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Re: Agent install failed on Windows 2003 R2 Server

You could use the unsupported option of installing an agent from backup exec 15 or 14.

Im using version 14.2.1180.3153 and its working fine on my 2003r2 servers.

cheers

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Re: Agent install failed on Windows 2003 R2 Server

We won't have the luxury of removing our Windows 2003 32bit server until later this year. It runs okay with the older BE agent so we'll keep doing that for now. 

In the near future, to stabilize the server, we are migrating the physical to a virtual environment. It will still run the same OS in that bubble, inside a Windows 2016 server. 

How will this affect our ability to back up that VM?  It would seem to me that moving it to a VM will eliminate the BE agent issue. 

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Re: Agent install failed on Windows 2003 R2 Server

We virtualized our Win 2003 R2 server and now we backup it as a virtual machine.