I have a site that is getting:
An unknown error occurred on device “HP 1. V-79-57344-34029 - A hardware error occurred.
Job fails at random places in the backup job and all data is from the local server - No agents, no Exchange, all local data.
Autoloader is an Exabyte Magnum 1x7 with an HP Ultrium 2 drive in it - All latest firmware
Windows Server 2003, 32 bit
Backup Exec 11.d
First SCSI card was an LSI U320 non-RAID (HP OEM)
Now an Adaptec 29160 - Latest driver
Multiple cables and terminators
System was able to move tapes and perform a full tape write/read test using Exabyte's Libtool
Within Backup Exec, I have tried removing the
Nothing posted in the Event Viewed / System log.
Application log has the following three events:
____________________________________
Event Type: Error
Event Source: Backup Exec
Event Category: (1)
Event ID: 33152
Date: 6/28/2007
Time: 10:38:48
User: N/A
Computer: SERVER
Description:
The description for Event ID ( 33152 ) in Source ( Backup Exec ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Adamm Mover Error: Write Failure!, Error = ERROR_IO_DEVICE, Drive = "HP 1", {C03A207A-8291-4CED-8389-DABED1565384}, Media = "Seagate 2007/06/24.20:42:36", {0D4EE6C0-4F57-4F17-AE6C-3CED2DB90D6B}, Read Mode: SingleBlock(0), ScsiPass(0), Write Mode: SingleBlock(1), ScsiPass(1).
Data:
0000: 70 00 0b 00 00 00 00 10 p.......
0008: 00 00 00 00 47 00 ....G.
____________________________________
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57600
Date: 6/28/2007
Time: 10:38:48
User: N/A
Computer: SERVER
Description:
The description for Event ID ( 57600 ) in Source ( Backup Exec ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: HP 1.
Data:
0000: ed 84 00 e0 í .à
____________________________________
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Date: 6/28/2007
Time: 10:39:26
User: N/A
Computer: SERVER
Description:
The description for Event ID ( 34113 ) in Source ( Backup Exec ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Backup Exec Alert: Job Failed
(Server: "SERVER" ) (Job: "Backup 00001" ) Backup 00001 -- The job failed with the following error: A hardware error occurred.
____________________________________
At this point I am convinced that it is not SCSI bus related due to the lack of events posted in the Event Viewer / System log as well as the full tape write and read over the SCSI bus with the Exabyte tools.
Any suggestions would be greatly appreciated.
