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Veritas.com
Support

Attempt to upgrade Backup Exec 20.4 to 21.4 failing

Robert_Egloff
Level 3

‎07-15-2022 08:49 AM

I am attempting to update a backup exec installation. Currently the Backup Exec UI shows this server as version 20.4 Rev 1188.

Robert_Egloff_0-1657900055796.png

However, the installer gives me this error when I attempt to install:

This version of Backup Exec (21.0.1200) does not match the version of Backup Exec (20.0.1188) on the given Central Administration Server. The Central Administration Server must be version 21.0.1200

Robert_Egloff_1-1657900139333.png

I have removed this server from our Central Administration Server (it needs to be migrated to a newer one anyway) and rebooted, but the error persists. 

Any insight or suggestions prior to calling support on this?


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1 REPLY 1

PJ_Backup
Moderator
Moderator
Employee

‎07-18-2022 01:39 AM

Although I know you've removed that server from the CAS, but as the CAS always has to be upgraded before any MBES servers, are you able to upgrade the CAS first? (even though I appreciate the server you are trying to upgrade in thoery is completely stand-alone)

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