05-02-2013 03:50 AM
Hi folks, I'm getting random failures when backing up Exchange 2003 sp2 to disk. It's failing on at least 50% of the jobs but works perfectly if I backup to tape (Ultrium 3). The final error code is: 0xe00084af "The directory or file was not found, or could not be accessed". In the error pane; "Database was not found, or could not be accessed".
Operating system: Windows 2003 r2
BackupExec v12.5
I've made sure that no other jobs are running at the same time.
Any idea what the problem might be ??
Many thanks
05-02-2013 05:32 AM
Hi Gabble,
Check the 2 TNs below:
http://www.symantec.com/business/support/index?page=content&id=TECH53031
http://www.symantec.com/business/support/index?page=content&id=TECH61642
Thanks!
05-02-2013 07:28 AM
Thanks for the quick response, Craig
I think the possible solution is more likely to be in the first article but I'll work my way through it and report back.
Gabble
05-10-2013 06:50 AM
Hi
Still no resolution to this. The backup-to-disk files reside on a NAS that runs without anti-virus and the anti-virus application has been turned off on the servers as advised in the article. SP4 had already been applied.
Any more ideas ??
Thanks again
Gab.
05-10-2013 06:53 AM
...do you have enough local disk space to run the backup to the local media server with AV turned off?
THanks!
05-10-2013 06:58 AM
As a test, does a non-grt Exchange backup to NAS complete successfully ?
05-10-2013 07:09 AM
Craig: Possibly ... I'll set up a job just to backup Exchange locally.
VJware: I'll try that.
I won't be in a position to try this until next week. I'll report back.
Thanks for the quick replies!
Gab
05-15-2013 02:34 AM
... an update from initial tests;
Jobs that were failing are now backing up successfully when the GRT option is unchecked.
However, if the backup method selected is set to 'Full - Using archive bit (reset archive bit)' and the Information Store is set to 'Full - Database & Logs (flush committed logs)' and GRT is enabled then it backs up successfully.
The failing jobs have a backup method set to 'Differential - using archive bit (does not reset archive bit)' with the Information Store same as above. However, GRT checked = failure, GRT unchecked = success.
This is only a problem backing up to disk (NAS) as the same jobs work perfectly to tape (Ultrium 3). At least I'm now getting an Information Store backup but not much use if I want to restore individual mailboxes etc.
As said, these are only initial results and I'll keep monitoring.
Gab
05-29-2013 02:14 AM
05-29-2013 02:24 AM
Check the Known Issues section on the link below:
https://www-secure.symantec.com/connect/backup-and-recovery/issues
...and it might also be a good time to open a support case with Symantec. If/when they assist you, post back here with that info and close this off.
Thanks!