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BACKUP EXEC 2012 DOESN´T START ANYMORE

We have (had) BE2012 running on WIN 2008 R2 on Vmware which was working and then sudenly stoped and the service doesn´t come up anymore.

 

Services that are down and don´t come up

 

Backup Exec Server

Backup Exec Agent Browser

Backup Exec Job Engine

Backup Exec Management Service

 

Windows logs error IDs 258, 1026, 1000, 7031

 

Nothing was changed on Win 2008 and BE2012 to justify the crash. Can´t find any solution on net or forum.

1 Solution

Accepted Solutions
Accepted Solution!

Hello Porto,

Perform the Workaround as per this technote

http://www.symantec.com/docs/TECH191335 : Backup Exec Server service crashes on KERNELBASE.dll

 

Thanks,

-Sush...

View solution in original post

6 Replies

  1) Try performing a repair

 

1) Try performing a repair install of Backup Exec.

                                      OR

2) Stop the SQL server BKUPEXEC service and take a backup of the DATA folder (located in the 

installation directory of Backup Exec). Open BEutility and reload the database from backup.

Refer to http://www.symantec.com/docs/TECH67962

Hello Porto,

What the description of errors generated in the Event viewer when the service could not start??

Thanks,

-Sush...

Event Viewer

 

Nome do Log:   System
Fonte:         Service Control Manager
Data:          28/06/2012 10:49:56
Identificação do Evento:7031
Categoria da Tarefa:Nenhum
Nível:         Erro
Palavras-chave:Clássico
Usuário:       N/D
Computador:    GALAX.mogitrading.net
Descrição:
O serviço Backup Exec Server foi finalizado inesperadamente. Isto aconteceu 1416 vez(es). A seguinte ação corretiva será tomada em 60000 milissegundos: Reiniciar o serviço.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T13:49:56.652092900Z" />
    <EventRecordID>73050</EventRecordID>
    <Correlation />
    <Execution ProcessID="524" ThreadID="6488" />
    <Channel>System</Channel>
    <Computer>XXX.XXX.XXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Backup Exec Server</Data>
    <Data Name="param2">1416</Data>
    <Data Name="param3">60000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Reiniciar o serviço</Data>
  </EventData>
</Event>
 
Nome do Log:   System
Fonte:         Service Control Manager
Data:          28/06/2012 10:49:56
Identificação do Evento:7031
Categoria da Tarefa:Nenhum
Nível:         Erro
Palavras-chave:Clássico
Usuário:       N/D
Computador:    XXX.XXX.XXX
Descrição:
O serviço Backup Exec Server foi finalizado inesperadamente. Isto aconteceu 1416 vez(es). A seguinte ação corretiva será tomada em 60000 milissegundos: Reiniciar o serviço.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T13:49:56.652092900Z" />
    <EventRecordID>73050</EventRecordID>
    <Correlation />
    <Execution ProcessID="524" ThreadID="6488" />
    <Channel>System</Channel>
    <Computer>XXX.XXX.XXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Backup Exec Server</Data>
    <Data Name="param2">1416</Data>
    <Data Name="param3">60000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Reiniciar o serviço</Data>
  </EventData>
</Event>
 
Nome do Log:   Application
Fonte:         BEDBG
Data:          28/06/2012 10:51:00
Identificação do Evento:258
Categoria da Tarefa:(1)
Nível:         Erro
Palavras-chave:Clássico
Usuário:       N/D
Computador:    XXX.XXX.XXX
Descrição:
Process beserver.exe requested memory dump but the maximum number of memory dumps has already been reached.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="BEDBG" />
    <EventID Qualifiers="57346">258</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T13:51:00.000000000Z" />
    <EventRecordID>75038</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXX.XXX.XXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beserver.exe</Data>
  </EventData>
</Event>
 
Nome do Log:   Application
Fonte:         Application Error
Data:          28/06/2012 10:51:00
Identificação do Evento:1000
Categoria da Tarefa:(100)
Nível:         Erro
Palavras-chave:Clássico
Usuário:       N/D
Computador:    XXX.XXX.XXX
Descrição:
Nome de aplicativo com falha: beserver.exe, versão: 14.0.1798.106, carimbo de hora: 0x4fd05d02
Nome do módulo de falhas: KERNELBASE.dll, versão: 6.1.7601.17651, carimbo de hora: 0x4e21213c
Código de exceção: 0xe06d7363
Deslocamento com falha: 0x000000000000cacd
Identificação do processo com falha: 0x2320
Hora de início do aplicativo com falha: 0x01cd55350ad90408
Caminho do aplicativo com falha: C:\Program Files\Symantec\Backup Exec\beserver.exe
FCaminho do módulo de falhas: C:\Windows\system32\KERNELBASE.dll
Identificação do Relatório: 4aeba687-c128-11e1-928d-0050568b718b
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T13:51:00.000000000Z" />
    <EventRecordID>75039</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXX.XXX.XXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beserver.exe</Data>
    <Data>14.0.1798.106</Data>
    <Data>4fd05d02</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.17651</Data>
    <Data>4e21213c</Data>
    <Data>e06d7363</Data>
    <Data>000000000000cacd</Data>
    <Data>2320</Data>
    <Data>01cd55350ad90408</Data>
    <Data>C:\Program Files\Symantec\Backup Exec\beserver.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>4aeba687-c128-11e1-928d-0050568b718b</Data>
  </EventData>
</Event>
Accepted Solution!

Hello Porto,

Perform the Workaround as per this technote

http://www.symantec.com/docs/TECH191335 : Backup Exec Server service crashes on KERNELBASE.dll

 

Thanks,

-Sush...

View solution in original post

It´s not seens related to SQL

It´s not seens related to SQL SQL is up and running. Service beserver.exe don´t even come up.

Thanks, it works, but a

Thanks, it works, but a single job stuck from a non relevant machine crash down the hole backup server seems to be a major issue.