Hi,
We use BE 10.1d 5629 SP4 with Symantec tape device driver 5.1.23, HP Ultrium 960 tape drive, SCSI LSIU320 2000 series, Windows server 2003 SP2 standard edition. We use HP Proliant DL360 G4 with the latest support pack 8.0. The tape drive is the only device locally connected to the SCSI controller and it should stay like this. This tape is not accessible by other servers or program (BE exclusive, not shared).
This combination worked very well for a year...but now we need to install KB932755 for an iSCSI solution.
And If we install KB932755, it become impossible to do a complete backup job. The job stop after 10 to 14 minutes (or 10 to 15 gb) with this Backup exec error: V-79-57344-34029 - A hardware error occured
Here how we proceed to installed the KB932755...
First, we uninstalled BE and installed kb932755 then reinstalled BE and updated the tape device for the latest Symantec tape device driver.
We have disabled Removable service, disabled Hp Insight fibre agent support and also disable Test unit ready TUR request in the registry for all service that could request for this device.
With the KB932755 installed, it become impossible to do a complete backup job. The job stop after 10 to 14 minutes (or 10 to 15 gb) with this Backup exec error:
In the Windows Application log we obtained:
Error #1:
Event Type: Warning
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Date: 6/16/2008
Time: 10:04:16 PM
User: N/A
Computer: Server_name
Description:
Adamm Mover Error: Write Retry!
Error = ERROR_IO_DEVICE
Drive = "HP 1"
{5921285B-6902-4868-A87F-AA88108B90DA}
Media = "Cassette Lundi (03-2007)"
{CC708D50-80B0-4726-B065-FA6EBFB0457B}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: 00 00 00 00 00 00 00 00 ........
0008: 00 00 00 00 00 00 ......
Error #2:
Event Type: Warning
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Date: 6/16/2008
Time: 10:08:05 PM
User: N/A
Computer: Server_name
Description:
Adamm Mover Error: Write Retry!
Error = ERROR_IO_DEVICE
Drive = "HP 1"
{5921285B-6902-4868-A87F-AA88108B90DA}
Media = "Cassette Lundi (03-2007)"
{CC708D50-80B0-4726-B065-FA6EBFB0457B}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: 00 00 00 00 00 00 00 00 ........
0008: 00 00 00 00 00 00 ......
Error #3:
Event Type: Error
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Date: 6/16/2008
Time: 10:10:15 PM
User: N/A
Computer: Server_name
Description:
Adamm Mover Error: Write Failure!
Error = ERROR_IO_DEVICE
Drive = "HP 1"
{5921285B-6902-4868-A87F-AA88108B90DA}
Media = "Cassette Lundi (03-2007)"
{CC708D50-80B0-4726-B065-FA6EBFB0457B}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: 00 00 00 00 00 00 00 00 ........
0008: 00 00 00 00 00 00 ......
Error #4:
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57665
Date: 6/16/2008
Time: 10:10:15 PM
User: N/A
Computer: Server_name
Description:
Storage device "HP Ultrium 960" reported an error on a request to write data to media.
Error reported:
The request could not be performed because of an I/O device error.
.
We dont have other event ID then these one so the knowledge base article of Symantec for V-79-57344-34029 seems to be irrelevant ?
If we uninstall KB932755, everything become ok. We have run Assesment test and read/write with the HP Library and tape tools and everything was ok. No error at all.
I see many user with the same kind of problem but I have never found a solution. Some users suggested to disable the HP Insight service or HP Insight storage service so we have tried those solution but with no success.
Does anyone have some suggestion for us ?
Thank you
