BE 11d memory leak

[kennyb]

Hello everyone,

I cannot find the answer to this.

I am using BE 11d with SP5 installed and there is a memory leak on our Exchange 2k3 server for the remote agent.

If I don't manually restart the service, the memory use for the exchange remote agent can grow up to over 1gig use so now this is a daily task I have to take care of.

I had SP3 installed on BE 11d before and I thought that was supposed to resolve this, so I installd SP5 and the same issue remains.

I skipped over SP4 becuase all those fixes were supposed to be included in SP5.

I know this has been an issue for BE before, has anyone found an actual solution for this?

thanks

Ken

[Ken_Putnam]

What build of v11 are you running

I don't remember any problems like this with b7170

[teiva-boy]

THis is an obvious question, but just have to ask...  You've updated the backupExec server to the SP5 build as you've stated.  Have you re-pushed out the remote agent after upgrading the BE server?

As an aside, If there is a known memory leak issue; your only remedy may be to upgrade to a more current and supported version of BE.  11d is from circa 2003/2004.  You've missed out on 12, 12.5, 2010, and now 2012.  (Though 12.5 and 2010 is my favorite and more stable builds)

[kennyb]

I just reinstalled the remote agent and I'll monitor the memory usage during backup.

I have been reading much about this and it's a well known issue for v 11.x and symantec claims that SP3 was supposed to resolve it which it didn't, so I updated to SP5 which stated in the release notes there was a fix for the memory leak.

We don't want to spend the $$ right now for a new BE server along with multiple agents that we would need.

[CraigV]

...also consider either turning off your AV during the backup, or putting in exclusions for the BE services and see if this helps at all...