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BE 12.5 - System State job perpetually queued

Not applicable

Hello all,

I have a BackupExec 12.5 (rev 2213) install on a customer's site, and we have a System State job that, after starting, never leaves the Queued state, even after several hundred hours. The job never appears to move any data - it just sits there.

Here's the output of the properties of the job - server named and users have been changed for privacy:

Backup Job Properties: System State(2) 



Selection list name: System_State 
Selection list description:    

Selections/Resource Order

Shadow Copy Components\*.* /SUBDIR 
Shadow Copy Components\User?Data\*.* /SUBDIR /EXCLUDE 
System State\*.* /SUBDIR 
Shadow Copy Components\*.* /SUBDIR 
System State\*.* /SUBDIR 

Resource Credentials

Resources Resource Credentials 
Shadow Copy Components   
System State   
Shadow Copy Components   
System State   

Priority and Availability

Limit availability of this selection list for backup to the following daily time window: No

Job priority:  Medium 

Enable automatic cancellation for this selection list: No

Selection List Notification

Include job log with a notification to an e-mail or printer recipient: No

Device and Media

Device: System_State 
Media set: System_State 
Family name: Media created 4/3/2015 12:53:38 PM 
When this job begins:  Overwrite media 

Restrict backup of the selection list to devices on the following media server or media servers in a pool: No
Eject media after job completes: No
Write checksums to media: Yes
Retension media before backup: No
Password protect media: No
Use Write once, read many (WORM) media: No

Maximum number of devices to use for resources that support multiple data streams:  1 
Minimum number of devices, terminate job if fewer devices are available:  1 




Job name:  System State(2) 
Backup set description: System State 
Backup method for files: Full - Back up files - Using archive bit (reset archive bit) 
Compression type: Hardware [if available, otherwise none] 

Verify after backup completes: Yes


Set Remote Agent priority: Normal Priority 
Open file backup when Advanced Open File Option is not used:  With a lock 

Enable single instance backup for NTFS volumes: No
Back up files and directories by following junction points: Yes
Back up data in Remote Storage: No

Advanced Open File

Use Advanced Open File Option: No

Advanced Disk-based Backup

Use offhost backup to move backup processing from remote computer to media server: No

Network and Security

Network interface:  Use any available network interface 
Protocol:  Use any available protocol 

Allow use of any available network interface, subnet, or protocol for remote agents not bound to the above network interface, subnet, or protocol: No

Encryption Type:  None 
Encryption key:  None 

Run backup immediately when Symantec ThreatCon reaches: No


Include job log with a notification to an e-mail or printer recipient: No




Run according to schedule

Start no earlier than 6:00:00 PM and no later than 6:59:59 PM
Make the schedule go into effect on 2/17/2010

Schedule backup to run

On Friday of the first week
On Friday of the second week
On Friday of the third week
On Friday of the fourth week
On Friday of the last week

Submit job on hold: No

The target for this backup to disk folder, and other jobs on the same server that backup files or Exchange are all working correctly.

I'd certainly appreciate it if anyone has any advice for this job to tell me why it just sits at Queued forever. Thanks, and let me know if any additional info is needed.


Level 6


Has this server been rebooted recently?  If not, reboot it and then try the job again. Also make sure the media server and the remote servers are fully patched.  

Backup Exec is a very old version.  I strongly recommend upgrading to Backup Exec as soon as possible.  Here is a link to the Backup Exec HCL's and SCL's to make sure when you upgrade your environment is compatible

Level 6
Employee Accredited Certified

Any errors or warnings in the event viewer ?

Does a native Windows backup of the system state complete successfully ?