cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Veritas.com
Support

BE 12 on Robotic Library shows tape in drive that fails with hardware errors, but tape isn't there (it's on my desk)

dkemper
Level 2

‎06-12-2009 11:30 AM

What to do to 'clear' the drive.

Have rebooted. Tried to clean (fails). INventoried all tapes, no effect...
0 Kudos
3 REPLIES 3

Larry_Fine
Moderator
Moderator
   VIP   

‎06-12-2009 01:13 PM

You can run an inventory job that uses a drive that the BE GUI shows as occupied by a different media?  If so, it sounds like somethings is stuck in the database.  You may need to disable and delete the robot and drive, restart BE services to have the hardware re-detected.
0 Kudos

dkemper
Level 2

‎06-12-2009 01:19 PM

1. Inventories do not finish- unless I do them from the tapes one at a time
2. Have deleted the drive (after disabling) and restarted BE services. It shows a tape in the drive still after this, but: the tape now has no label no information at all. No media label, no description...
3. Have also rebooted the library. And the server connected to it.
0 Kudos

Larry_Fine
Moderator
Moderator
   VIP   

‎06-15-2009 03:17 PM

1. Inventories do not finish- unless I do them from the tapes one at a time

What do you mean?  Can you give more details?  If an inventory works, then that should confirm that BE knows the drive is empty an usable.  After the inventory, I assume BE would update its database to show the drive as empty.

May try repairing the database from beutility?

0 Kudos