BE 15 installation hung up

[Kimmy_Shun]

According to supprot's advice, I upgrade BE2010 R2 to R3 and then run BE15 setup. The setup program keeps waiting for SQL Service Group Accounts Security Identifier(SID) Check and cannot continue? What can we do?

[CraigV]

...try stopping all the BE services manually and then run the upgrade again.

Thanks!

[VJware]

This KB may help - https://support.symantec.com/en_US/article.TECH216807.html

[Kimmy_Shun]

HI VJware,
The KB said the problem is resolved when upgrading or installing using the Backup Exec 2014 Service Pack 1 (SP1) media. 
But I am now encountering problem when upgrading from BE2010 SP3 to BE15. And I cannot see the error now. Can you advise the log path? Or would you please advise which solution I should follow.A/B/C ?
Do you suggest to uninstall SQL and BE completely and install again? Thanks

[Kimmy_Shun]

Hi VJware,

do you think to uninstall and reinstall completely will help to fix the problem? if I have backup the catalog and data folder,there should be no problem to read the old data in tape which was backup by BE2010 SP2,right?

[Kimmy_Shun]

and I checked my Summary.txt, I don't see the error. It is not updated since 2012. Thanks

[VJware]

The KB article regarding SQL SID permissions will apply to your case as well.

Would you post the SQL install and the Backup Exec install log over here ? Thanks.