BE 2010 Oracle Agent error

[Alice_Stewart]

BE 2010 R2, trying to setup Oracle agent on remote server (Win2k8 sp2 64B)

In the Remote Agent Utility, Oracle tab, when trying to pass SYS credentials, I get the error: 'Unable to validate oracle database credentials. Try again'

I have verified with the DBA that the SYS account has the following privs:

connect

select any table

alter database

alter tablespace

alter system

alter rollback segment

The oracle version is 10.204, 64B

What else can I check?

Thanks

[AmolB]

Hi Alice

Refer to the below articles, althought BE2010 is not mentioned in the articles you can

still try the solution.

http://www.symantec.com/docs/TECH70223

http://www.symantec.com/docs/TECH71916

[Hemant_Jain]

Do we have multiple Oracle databases on this system? You may need to check tns name resolution. See if you are able to connect to the instance successfully through sqlplus/rman using same username/password.

Thanks

[Alice_Stewart]

Thanks for both replies....some additional information:

There is only 1 oracle dbase on the server

The dba has confirmed that she can log into the dbase with the sys credentials

I ran SGMON and get this error:

Current Oracle user name (sys)

VXMON_FU: [01/04/11 08:44:58] [5012] [fsys\oracle] - putenv(ORACLE_SID=ELEC)

VXMON_FU: [01/04/11 08:44:58] [5012] [fsys\oracle] - putenv(ORACLE_HOME=d:\oracle\product\10.2.0\db_1)

VXMON_FU: [01/04/11 08:44:58] [5012] [fsys\oracle] - ERR - oci.dll load failed: . Trying with absolute path...

VXMON_FU: [01/04/11 08:44:58] [5012] [fsys\oracle] - ERR - oci.dll not loaded:

VXMON_FU: [01/04/11 08:44:58] [5012] [fsys\oracle] - Failed to logon to database, other error: Error code (0x1)

VXMON_FU: [01/04/11 08:44:58] [5012] [fsys\oracle] - Returning E_RMAN_LOGON_OTHER error (0xe000100f)

VXMON_FU: [01/04/11 08:44:58] [5012] [fsys\oracle] - OCIINTERCONNECT::LogonOracle: Logon is Unsuccessful

Any other suggestions?

Thanks!

[Hemant_Jain]

Error message, seems to show corrupt install of Remote Agent. Please uninstall and reinstall Remote Agent software on the system.

Thanks