BE 2010 R2 - SharePoint Server 2007 agent backup error ?

[Symanticus]

Hi Everyone,
I've just upgraded the Agent for my SharePoint Server 2007 SP2 with the latest BE 2010 R2 agent then i reboot the server, However the job is always failing with the following error message:

The job failed with the following error: A failure occurred querying the Writer status.

Backup- MOSSDEV01.domain.com\MOSSDB

Database \master was not found, or could not be accessed.

Database \model was not found, or could not be accessed.

Database \msdb was not found, or could not be accessed.

Database \ReportServer$MOSSDB was not found, or could not be accessed.

Database \ReportServer$MOSSDBTempDB was not found, or could not be accessed.

Database \SPDiagDiagnoseMOSSDEV01 was not found, or could not be accessed.

Backup

V-79-57344-65233 - AOFO: Initialization failure on: "\\MOSSDEV01.domain.com\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Windows Management Instrumentation, Writer ID: {A6AD56C2-B509-4E6C-BB19-49D8F43532F0}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).

V-79-57344-65233 - AOFO: Initialization failure on: "\\MOSSDEV01.domain.com\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Automated System Recovery, Writer ID: {BE000CBE-11FE-4426-9C58-531AA6355FC4}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).

Writer Name: COM+ Class Registration Database, Writer ID: {542DA469-D3E1-473C-9F4F-7847F01FC64F}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).

Writer Name: Internet Information Services, Writer ID: {2A40FD15-DFCA-4AA8-A654-1F8C654603F6}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).

Writer Name: Internet Information Services, Writer ID: {59B1F0CF-90EF-465F-9609-6CA8B2938366}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).

Writer Name: Registry, Writer ID: {AFBAB4A2-367D-4D15-A586-71DBB18F8485}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).

Writer Name: System Files, Writer ID: {E8132975-6F93-4464-A53E-1050253AE220}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
 

[Gurvinder]

If you are using the sharepoint agent then add the web server to the Microsoft Sharepoint Server Farms in BE Selection and backup from there

[Symanticus]

Hi Gur,

i got this error message when i try to add the farm into the selection list.

Add Server Farm Error
None of the Web servers for the specified server farm could be accessed.

any other idea please ?

[frizzlefry]

Hello Albert,

Did you ever get this resolved? We "upgraded" to 2010 R2 and our sharepoint agent stopped working as well. Cannot add the SharePoint Farm we were backing up for months with BE 2010.

[Neil_Marshall]

Just upgraded to 2010 R2 and now I am unable to select my sharepoint 2010 foundation server. I get the same error as Albert.

Has anyone managed to resolve this issue?

[Symanticus]

glad to hear that I'm not alone in this case. It only happens on MOSS 2007 SP2 but not on the new SharePoint Server 2010 

[Symanticus · Accepted solution]

Here's the solution from the Symantec Advance Response team:

Make sure that the BE logon admin right in the Backup Exec is the same as the Farm Admin account and SQL Server DB Owner.