BE 2010 R3 LiveUpdate Hotfix 161270 = BlueScreen

[slimerrrr]

hello,

Backup Exec 2010 R3 - Windows 2008 R2 STD (on VM)

i start liveupdate>> dl the KB>OK

Install of KB 161270 lun 1218, then Blue Screen

the server restart.ok

DL and instal KB manuel... Blue Screen

Please Help!!! Thanks

[CraigV]

Hi there,

I'd firstly check the Event Viewer to see why the server is blue-screening. If it's the patch you're trying to install, it should give you those details.

 If you have an AV, you might want to try stopping this while doing the upgrade, and a last thing to try would be to download the patch manually and then install yourself.

Thanks!

[Colin_Weaver]

As that update is pre-SP 1 download an install SP1 instead

SP1 http://www.symantec.com/docs/TECH168343

and then try LiveUpdate after SP1 is installed to get other Hotfixes that come after SP1

[slimerrrr]

After to  install BE 2010 R3, i start a liveupdate and install SP1 and hotfix 167567.

Due to an issue of AD restore, I have to install the patch 161270.

I installed  LiveUpdate and manually, I have the same problem =  blue screen

[CraigV]

No you don't have to install that patch. It would be included in SP1, and this is probably the reason why you're blue-screening your server. If you're being told that by a support engineer, then they're wrong and need to check their list of troubleshooting steps.

A service pack includes ALL hotfixes leading up to the SP and anything new not yet released.

[Colin_Weaver]

If you are having an AD restore problem with SP1 and all updates installed, then you should open a support case for us to research.

If you already have a support case and the Symantec contact handling the case is stating install Hotfix 161270 then I suggest you ask him/her to escalate as that update should be contained in SP1.

[slimerrrr]

I did a repair and reinstallation of BE is failure.

I'll open a case at Symantec

[slimerrrr · Accepted solution]

hello,
I did not open the case with Symantec.
I installed BE on a new VM without activating LiveUpdate
And I have no problem to make restorations in the ad

Article resolved

thank you again to the community Symantec