09-08-2010 07:26 AM
Dear all,
I created a new job based on a policy, that has to backup some folders (emails on a Linux server to be precise) :
But each time the daily incremental is backed-up the "Backup Exec services" are crashing !
And they have to be restarted and of course the backup job has failed...
Does someone has an idea of why this could happen and/or how to give more details to the forum to discover why BE is crashing ?
For your information, it was crashing with BE 2010, and after update to BE 2010 R2, it is still crashing...
Thanks a lot in advance for any help !
Denis
Solved! Go to Solution.
09-18-2010 02:12 AM
Dear all,
I found the cause of the bug !
The problem is a big bug in Backup Exec Synthetic backups. Very simple, but very bad :
VJware, as a Symantec employee, are you able to inform your colleagues about this bug ?
Best regards and thanks to everyone for your help and advices...
Denis
P.S. The workaround to this problem is to launch the "full job" from the policies screen (as it is missing in the jobs screen) manually. Then, you can do incremental without BE crashing. At least it worked for me :)
09-08-2010 09:30 AM
09-08-2010 02:44 PM
09-08-2010 08:20 PM
Is it only the Linux backup jobs that are crashing BE? If so, what is the version of Linux that you are using and the version of the RALUS that you are using on that machine? Have you re-booted the Linux server after installing the RALUS?
09-08-2010 09:32 PM
09-09-2010 09:40 AM
09-17-2010 02:23 PM
Dear all,
Does someone has an idea on why this could happen ?
If you need more details I can publish them, but there I'm really lost with this crash ?
Thanks a lot for any help !
Denis
09-17-2010 02:29 PM
This KB article might be helpful - http://seer.entsupport.symantec.com/docs/354387.htm
09-17-2010 03:15 PM
Dear VJware,
That's interesting, but as far as I know I was using RALUS 2010 with BackupExec 2010. (And it was already crashing)
But now we are using BE 2010 R2, and you're right I should update agents on the servers :
But now I found something very strange :
Why ? That is the question ?!
Therefore I now launched the "full" job from the policy tab (as it doesn't appear under the jobs tab)
Denis
P.S. Last point, does this has something to do with our problem ?
09-17-2010 08:35 PM
The application and system event log with screen shot
09-18-2010 02:12 AM
Dear all,
I found the cause of the bug !
The problem is a big bug in Backup Exec Synthetic backups. Very simple, but very bad :
VJware, as a Symantec employee, are you able to inform your colleagues about this bug ?
Best regards and thanks to everyone for your help and advices...
Denis
P.S. The workaround to this problem is to launch the "full job" from the policies screen (as it is missing in the jobs screen) manually. Then, you can do incremental without BE crashing. At least it worked for me :)