I'm going to through you a question regarding this.
I also have problem with direct access, but when I add the server for direct access, I don't get the dedup folder under it.
Does anyone know why?
Direct Access Issues - I have been having the same issues, Direct Access is enabled, services have been recycled, it really is a no-brainer... but cannot get to work, in fact I cannot get Symantec Support to even return my calls on this case, very frustrating. Deduplication is working but on the media server which does not meet all of our objectives.
We are now flattening our media server and have downloaded a demo of DoubleTake.
Tthere is another product out there for those with a generous budget, it is called Avamar, it has been around for quite a few years, was purchased by EMC a few years ago though. I have tested this product in house with production backups, it is quite remarkable, it performs a patented bit-level commonality if you will, nothing comes close to it out there, I have just never been able to push through the cost... I have tested or demo about everything on the market the past 5 years and Avamar is the best by far.
Unfortuanetly like many of us, Symantec has been in-house since the early days, it still is a clunker, support is about as low-level as it comes, but sometimes it is easier to upgrade and deal with the white-elephant we have always dealt with.