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BE 2010 to 2012 upgrade

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guwy
Level 3
Partner Accredited

‎08-14-2012 05:47 AM

Hello Experts!

 

At the moment i have a little issue with upgradeing from backup exec 2010 to 2012.

When i am starting the installation of the 2012 at the Enviroment Check stops the installation at the point: System drive check:

I have Lumension anm Mcafee agents on the server but i disabled the service of them

Here is a end of the log file, but it not contains any relevant information for me:

08-14-2012,14:24:37 : GetClusterUpgradeState returning 0
08-14-2012,14:24:37 : GetClusterUpgradeState returning 0
08-14-2012,14:24:37 : GetClusterUpgradeState returning 0
08-14-2012,14:24:37 : GetClusterUpgradeState returning 0
08-14-2012,14:24:45 : Telemetry Switch setting : False
08-14-2012,14:24:45 : GetClusterUpgradeState returning 0
08-14-2012,14:24:45 : GetClusterUpgradeState returning 0
08-14-2012,14:24:46 : GetClusterUpgradeState returning 0
08-14-2012,14:24:46 : GetClusterUpgradeState returning 0
08-14-2012,14:24:46 : GetClusterUpgradeState returning 0
08-14-2012,14:24:46 : GetClusterUpgradeState returning 0
08-14-2012,14:24:50 : m_bUseNativeClient = 1
08-14-2012,14:24:50 : Executing SQL_GetServicePack.
08-14-2012,14:24:50 : SQL_GetServiceName. GetComputerName
08-14-2012,14:24:50 : HU0110
08-14-2012,14:24:50 : DRIVER={SQL Native Client};SERVER=HU0110\BKUPEXEC;Trusted_Connection=Yes
08-14-2012,14:24:50 : Connected to SQL Server.
08-14-2012,14:24:50 : HU0110\BKUPEXEC is a SQL Server Product Level: 'SP3'
08-14-2012,14:24:50 : Executing SQL_GetSQLServerEdition.
08-14-2012,14:24:50 : SQL_GetServiceName. GetComputerName
08-14-2012,14:24:50 : HU0110
08-14-2012,14:24:50 : DRIVER={SQL Native Client};SERVER=HU0110\BKUPEXEC;Trusted_Connection=Yes
08-14-2012,14:24:50 : Connected to SQL Server.
08-14-2012,14:24:50 : Executing SQL_GetServicePack.
08-14-2012,14:24:50 : SQL_GetServiceName. GetComputerName
08-14-2012,14:24:50 : HU0110
08-14-2012,14:24:50 : DRIVER={SQL Native Client};SERVER=HU0110\BKUPEXEC;Trusted_Connection=Yes
08-14-2012,14:24:50 : Connected to SQL Server.
08-14-2012,14:24:50 : HU0110\BKUPEXEC is a SQL Server Product Level: 'SP3'
 
If you have any idea don't hesitate to share it with me!
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Backup_Exec1
Level 6
Employee Accredited Certified

‎08-14-2012 06:40 AM

Hi Are you using BE2012 sp1a ISO , Also is this instlable downloaded locally on media server. Also see if this link is still BE2010, but then you should be able to do silent install using the command below, http://www.symantec.com/docs/TECH59507 Thanks

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CraigV
Moderator
Moderator
Partner    VIP    Accredited

‎08-14-2012 06:38 AM

Hi,


With McAfee stopped, is it also disabled in services.msc? Have you tried to restart the server and retry the upgrade?

Have you made sure that the target drive for the installation has enough disk space?

Thanks!

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Backup_Exec1
Level 6
Employee Accredited Certified

‎08-14-2012 06:40 AM

Hi Are you using BE2012 sp1a ISO , Also is this instlable downloaded locally on media server. Also see if this link is still BE2010, but then you should be able to do silent install using the command below, http://www.symantec.com/docs/TECH59507 Thanks
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guwy
Level 3
Partner Accredited

‎08-14-2012 10:45 AM

Hello!

backup-exec thanks for the idea, it was the solution, i found a kb articel most related for BE 2012 find below:

http://www.symantec.com/business/support/index?page=content&id=HOWTO73252

So thanks again for the great ide!

 

Br

guwy

 

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