So, this has been almost beaten to death, but until we have valid solutions, these post should continue to happen.
Unchecking DLO from the setup in R3 does NOT UNINSTALL DLO, it just deregisters one of the two services!!!!
I went as far as deleting the service entry from the registry (since SC Delete didn't work), renaming the DLO folder, rebooting, verifying that the service was unregistered...still comes up as installed in the 2012 check.
Now, time to do some more registry diving, some ini hunting and come cfg audits to track down this thing so I can get this upgrade that I have paid for and am entitled to. I am an expensive employee Symantec, and I can assure you that my bosses are not happy I need to spend time troubleshooting your program. Thus adding to the TCO, therefore making your product less appealing...
Uninstalling/Reinstalling isn't an option for us..That isn't a fix either, that is called a coverup.
Having reps tell people to just uncheck the DLO option and that will work, well, it really doesn't work.
Wiping all the licenses, going back to trial, fighting with the trial period expired problems, umm, that is barely considered a workaround and doesn't seem to have consistent results.
Registry tweaks, renaming files, changing ini's, now those are solutions to the immediate problem, a rework and re-release of the setup checks is the most appropriate solution.
Luckily I'm not dealing with the dedupe problem, I'm still in my grace period. I was going to purchase it, until I found out it wasn't what I expected (or what the sales literature leads you to believe.) That problem should get fixed too...not being able to remove dedupe once selected, how dirty. There are better solutions for what your intent probably was.
And your save and edit buttons are in chinese (or another similar script).
