β03-12-2014 07:19 PM
I was really confused troubleshotting this issue as the backup jobs running well for more than 2 weeks and suddenly the backup failed with this error. I logged this problem on this forum just for my reference in future.
Job Completion Status : Final Error :
Job ended: Thursday, March 13, 2014 at 9:29:56 AM
Completed status: Failed
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.
Final error category: Resource Errors
Errors :
Backup- Oracle-Win::\\ARSBOPRDB.arsb.local\productionRemote Agent not detected on ARSBOPRDB.arsb.local.
V-79-57344-33861 - The media operation was terminated by the user.
At first, i checked below based on this TECHNOTES : http://www.symantec.com/docs/TECH73015
1. The server name in the selection list may contain an invalid character. > Checked the selection list, it was not contain an invalid character
2. Remote Agent version mismatch. > The version is same, i installed the remote agent using push install method from BE server
3. Remote Server is Powered Down. > Remote server is a Production server, so it always up and running
4. Remote machine is no longer connected to the network or available for backup. > Confirmed connected
5. Backup Exec is unable to connect with any remote servers. > All connected
6. If the Backup Exec Remote Agent Service is stopped or disabled on the Target Machine.> Remote Agent is running
Tried the solution described on this post as well : http://www.symantec.com/connect/forums/remote-agent-not-detected-7
Under Services right click on Backup Exec Remote Agent for Windows System Properties an go on recovery tab. For first failure, second failure and subsequent failures change take no action to restart the service
But still the problem persist.
This TECHNOTES suggest to check the port : http://www.symantec.com/docs/TECH165194
All firewall was turned OFF for the testing and port 5633 is open in ORACLE server and communication established as seen below :
C:\Users\administrator>netstat -aon | findstr "5633"
TCP 10.162.156.27:65291 10.162.156.28:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:56211 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:59427 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:60790 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:65290 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
C:\Users\administrator>tasklist | findstr "1724"
oracle.exe 1724 Services 0 7,123,592 K
In BE server :
C:\Users\administrator>netstat -aon | findstr "5633"
TCP 0.0.0.0:5633 0.0.0.0:0 LISTENING 2228
TCP 10.162.156.28:5633 10.162.156.27:65291 ESTABLISHED 2228
TCP [::]:5633 [::]:0 LISTENING 2228
TCP [fe80::7589:8662:9c4:398f%11]:5633 [fe80::b55d:7e92:b1dd:77b8%11]:65290 ESTABLISHED 2228
C:\Users\administrator>tasklist | findstr "2228"
bengine.exe 2228 Services 0 50,780 K
It proved that the communication is established.
But, i tried to change the port anyway, my last hope.
Configuration and Settings > Backup Exec Setting > Network and Security > Custom Port > change to 5655. Then restart the services.
In oracle server also change the custom port to 5655 (Remote agent).
And...The backup is finished successfully now.
In Oracle server :
C:\Users\administrator>netstat -aon | findstr "5655"
TCP 10.162.156.27:65324 10.162.156.28:5655 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:65323 [fe80::7589:8662:9c4:398f%11]:5655 ESTABLISHED 1724
C:\Users\administrator>tasklist | findstr "1724"
oracle.exe 1724 Services 0 7,226,564 K
In BE Server :
C:\Users\administrator>netstat -aon | findstr "5655"
TCP 0.0.0.0:5655 0.0.0.0:0 LISTENING 8736
TCP 10.162.156.28:5655 10.162.156.27:65324 ESTABLISHED 8736
TCP [::]:5655 [::]:0 LISTENING 8736
TCP [fe80::7589:8662:9c4:398f%11]:5655 [fe80::b55d:7e92:b1dd:77b8%11]:65323 ESTABLISHED 8736
C:\Users\administrator>tasklist | findstr "8736"
bengine.exe 8736 Services 0 51,236 K
Any opinion is welcome.
β03-12-2014 11:22 PM
Hi,
The RAWS agent port that is used is port 10000...this needs to be open on a firewall and unused by any other application.
You should also check any antivirus installed on that particular server to make sure that it is not blocking beremote.exe. If so, put in an exclusion for it.
Finally...make sure there are no DNS issues. On the Remote Agent publishing tab, add the media server in via its IP address. Restart the agent service and try again.
Thanks!
β03-13-2014 12:08 AM
I've set the exclusion on firewall for BE ports : http://www.symantec.com/docs/HOWTO22989
The firewall and antivirus is not the issue here as i've turned it off during troubleshooting. The problem resolved after i changed the oracle port 5633 to 5655. This is strange, because there was no application using port 5633, only oracle.exe :
C:\Users\administrator>netstat -aon | findstr "5633"
TCP 10.162.156.27:65291 10.162.156.28:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:56211 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:59427 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:60790 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:65290 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
C:\Users\administrator>tasklist | findstr "1724"
oracle.exe 1724 Services 0 7,123,592 K
β03-13-2014 12:22 AM
...so is this now fixed?
Thanks!
β05-06-2014 10:51 PM
Yes, it is. But the question was why did we need to change the port which was not used by another application.
β05-06-2014 10:58 PM
...if using random ports BE might be trying to use the port Oracle uses for some or other reason.
Thanks!