I was really confused troubleshotting this issue as the backup jobs running well for more than 2 weeks and suddenly the backup failed with this error. I logged this problem on this forum just for my reference in future.
Job Completion Status : Final Error :
Job ended: Thursday, March 13, 2014 at 9:29:56 AM
Completed status: Failed
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.
Final error category: Resource Errors
Errors :
Backup- Oracle-Win::\\ARSBOPRDB.arsb.local\productionRemote Agent not detected on ARSBOPRDB.arsb.local.
V-79-57344-33861 - The media operation was terminated by the user.
At first, i checked below based on this TECHNOTES : http://www.symantec.com/docs/TECH73015
1. The server name in the selection list may contain an invalid character. > Checked the selection list, it was not contain an invalid character
2. Remote Agent version mismatch. > The version is same, i installed the remote agent using push install method from BE server
3. Remote Server is Powered Down. > Remote server is a Production server, so it always up and running
4. Remote machine is no longer connected to the network or available for backup. > Confirmed connected
5. Backup Exec is unable to connect with any remote servers. > All connected
6. If the Backup Exec Remote Agent Service is stopped or disabled on the Target Machine.> Remote Agent is running
Tried the solution described on this post as well : http://www.symantec.com/connect/forums/remote-agent-not-detected-7
Under Services right click on Backup Exec Remote Agent for Windows System Properties an go on recovery tab. For first failure, second failure and subsequent failures change take no action to restart the service
But still the problem persist.
This TECHNOTES suggest to check the port : http://www.symantec.com/docs/TECH165194
All firewall was turned OFF for the testing and port 5633 is open in ORACLE server and communication established as seen below :
C:\Users\administrator>netstat -aon | findstr "5633"
TCP 10.162.156.27:65291 10.162.156.28:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:56211 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:59427 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:60790 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:65290 [fe80::7589:8662:9c4:398f%11]:5633 ESTABLISHED 1724
C:\Users\administrator>tasklist | findstr "1724"
oracle.exe 1724 Services 0 7,123,592 K
In BE server :
C:\Users\administrator>netstat -aon | findstr "5633"
TCP 0.0.0.0:5633 0.0.0.0:0 LISTENING 2228
TCP 10.162.156.28:5633 10.162.156.27:65291 ESTABLISHED 2228
TCP [::]:5633 [::]:0 LISTENING 2228
TCP [fe80::7589:8662:9c4:398f%11]:5633 [fe80::b55d:7e92:b1dd:77b8%11]:65290 ESTABLISHED 2228
C:\Users\administrator>tasklist | findstr "2228"
bengine.exe 2228 Services 0 50,780 K
It proved that the communication is established.
But, i tried to change the port anyway, my last hope.
Configuration and Settings > Backup Exec Setting > Network and Security > Custom Port > change to 5655. Then restart the services.
In oracle server also change the custom port to 5655 (Remote agent).
And...The backup is finished successfully now.
In Oracle server :
C:\Users\administrator>netstat -aon | findstr "5655"
TCP 10.162.156.27:65324 10.162.156.28:5655 ESTABLISHED 1724
TCP [fe80::b55d:7e92:b1dd:77b8%11]:65323 [fe80::7589:8662:9c4:398f%11]:5655 ESTABLISHED 1724
C:\Users\administrator>tasklist | findstr "1724"
oracle.exe 1724 Services 0 7,226,564 K
In BE Server :
C:\Users\administrator>netstat -aon | findstr "5655"
TCP 0.0.0.0:5655 0.0.0.0:0 LISTENING 8736
TCP 10.162.156.28:5655 10.162.156.27:65324 ESTABLISHED 8736
TCP [::]:5655 [::]:0 LISTENING 8736
TCP [fe80::7589:8662:9c4:398f%11]:5655 [fe80::b55d:7e92:b1dd:77b8%11]:65323 ESTABLISHED 8736
C:\Users\administrator>tasklist | findstr "8736"
bengine.exe 8736 Services 0 51,236 K
Any opinion is welcome.
