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BE 2014 job failed

hi guys,

We have a issue with BE 2014,there is one job is failed due this error  "

An error occurred during the snapshot cleanup, or could not locate a snapped volume from which to back up.
Final error category: System Errors
2 Replies
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Turn off shadow copy and then

Turn off shadow copy and then turn it on again with unlimited disk usage and try again.

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What type of data are you

What type of data are you backing up ? Flat-files, CIFS shares, application data ?

Secondly, is BE 2014 updated with SP2 ?