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BE 2014 job failed

hi guys,

We have a issue with BE 2014,there is one job is failed due this error  "

An error occurred during the snapshot cleanup, or could not locate a snapped volume from which to back up.
Final error category: System Errors
2 Replies

Turn off shadow copy and then

Turn off shadow copy and then turn it on again with unlimited disk usage and try again.

What type of data are you

What type of data are you backing up ? Flat-files, CIFS shares, application data ?

Secondly, is BE 2014 updated with SP2 ?