BE 2016 Windows 2012R2 Tape problem

Dears

I hav eproblem with my 2 tape library, whenewer what i trying make on liblary, inventorey clean etc go offline 

SATA crad - Adaptec HBA 1000 16e

HP MSL 2024 with 2 drive lto5

EXABYTE MAGNUM_224 with 2 drive HP lto5 

 

4 Replies

Re: BE 2016 Windows 2012R2 Tape problem

Hello,

What is the BE version? I would ensure BE is patched with all the latest updates.

Also, the tape drive should be configured with BE drivers.

If the problem persists, check event viewer\system log for event ID 9 or 11. You may need to contact the hardware vendors to perform diagnostics on the tape drive.

--Virgil

Re: BE 2016 Windows 2012R2 Tape problem

Is BE 2016 with last patch


Also, the tape drive should be configured with BE drivers.

 

on windows 2012 ? how ?


D 9 or 11. You may need to contact the hardware vendors to perform diagnostics on the tape drive.

No that error

only 

[7240] 03/30/19 10:14:51 ADAMM Event:
Device: HP Ultrium 5-SCSI Z6MW
CDB operation code = 0x34
Sense key = 0x0
ASC = 0x0
ASCQ = 0x0

Highlighted

Re: BE 2016 Windows 2012R2 Tape problem

Hi

From the ADAMM logs I can see ERROR_GEN_FAILURE which means a general hw failure ...

ERROR = 0x0000001F (ERROR_GEN_FAILURE)General hardware failure has occurred.

 

I would suggest to check the trubleshooting steps in below article to identify the issue:

https://www.veritas.com/support/en_US/article.100016050.html

 

Re: BE 2016 Windows 2012R2 Tape problem

Scsi Address
Prt :Bus :Tar :Lun Status
------------------- -----------------------------------------------

0003:0001:0000:0000 HP Ultrium 5-SCSI Z63U [HP Ultrium 5-SCSI HU1117G8H7] (White List User Mode Driver)
0003:0001:0001:0000 HP Ultrium 5-SCSI Z63U [HP Ultrium 5-SCSI HU1109FC2P] (White List User Mode Driver)
0003:0001:0001:0001 EXABYTE MAGNUM 224 C306 [EXABYTE MAGNUM 224 000089012890] (White List User Mode Driver)
0003:0001:0002:0000 HP Ultrium 5-SCSI Z6MW [HP Ultrium 5-SCSI HU1217N9GB] (White List User Mode Driver)
0003:0001:0002:0001 HP MSL G3 Series 6.10 [HP MSL G3 Series DEC35000LK] (White List User Mode Driver)
0003:0001:0003:0000 HP Ultrium 5-SCSI Z6MW [HP Ultrium 5-SCSI HUL803A2GA] (White List User Mode Driver)
9999:0112:0007:0001 FIXEDB2DDevice 1.00 [FIXEDB2DDevice {083C5B8D-F329-46FD-8F3A-484B8A73FACC}]
0700:0000:0000:0000 SYMANTECOstLdr MACF [SYMANTECOstLdr 43C5DD4D4DC581AC] (White List User Mode Driver)
0700:0000:0001:0000 SYMANTECOstDrv CAGM [SYMANTECOstDrv 43C5DD4D4DC581AD] (White List User Mode Driver)
0700:0000:0002:0000 SYMANTECOstDrv CAGM [SYMANTECOstDrv 43C5DD4D4DC581AE] (White List User Mode Driver)
0700:0000:0003:0000 SYMANTECOstDrv CAGM [SYMANTECOstDrv 43C5DD4D4DC581AF] (White List User Mode Driver)
0700:0000:0004:0000 SYMANTECOstDrv CAGM [SYMANTECOstDrv 43C5DD4D4DC581B0] (White List User Mode Driver)
0700:0000:0005:0000 SYMANTECOstDrv CAGM [SYMANTECOstDrv 43C5DD4D4DC581B1] (White List User Mode Driver)
0700:0000:0006:0000 SYMANTECOstDrv CAGM [SYMANTECOstDrv 43C5DD4D4DC581B2] (White List User Mode Driver)
------------------- -----------------------------------------------

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0003:0001:0000:0000 Device Name "\\.\Tape0"
Secondary Name "\\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#5&15acc4ac&0&010000#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "HP Ultrium 5-SCSI Z63U"
Serial Number "HP Ultrium 5-SCSI HU1117G8H7"
Device Flags UMD, SCSI, SN(TYPE 0)
Device State 3, Online

Device IDs 1029, {08D206B9-1763-4EA7-B067-FA54E4B2285F}
Device Name "Tape drive 0001"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
Device Element 1027, 1
Device Block Limits 512 min, 131072 max
Device Hard Errors 0 write, 0 read
Device Soft Errors 0 write, 0 read

0003:0001:0001:0000 Device Name "\\.\Tape1"
Secondary Name "\\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#5&15acc4ac&0&010100#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "HP Ultrium 5-SCSI Z63U"
Serial Number "HP Ultrium 5-SCSI HU1109FC2P"
Device Flags UMD, SCSI, SN(TYPE 0)
Device State 3, Online

Device IDs 1030, {74F77A35-7260-4FEB-A220-4B1FC4846305}
Device Name "Tape drive 0002"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
Device Element 1027, 0
Device Block Limits 512 min, 131072 max
Device Hard Errors 0 write, 0 read
Device Soft Errors 0 write, 0 read

0003:0001:0001:0001 Device Name "\\.\Scsi3:"
Primary Inquiry "EXABYTE MAGNUM 224 C306"
Serial Number "EXABYTE MAGNUM 224 000089012890"
Device Flags UMD, SCSI, SN(TYPE 0), SN(ELEMENT)
Device State 3, Online

Device IDs 1027, {0A8D975D-B1E7-4AB7-B7CC-07849CE31CF9}
Device Name "Robotic library 0001"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x00006300: POR,PP,RMP,RRD
1st Slot Number 1
Number Of Slots 23
Portal Slots 1
Import/Export Robotic
Drives 2

Drive Element 0 1030, "HP Ultrium 5-SCSI HU1109FC2P"
Drive Element 1 1029, "HP Ultrium 5-SCSI HU1117G8H7"

0003:0001:0002:0000 Device Name "\\.\Tape2"
Secondary Name "\\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#5&15acc4ac&0&010200#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "HP Ultrium 5-SCSI Z6MW"
Serial Number "HP Ultrium 5-SCSI HU1217N9GB"
Device Flags UMD, SCSI, SN(TYPE 0)
Device State 3, Online

Device IDs 1031, {A6CD17B5-B900-4766-B34D-97637720BADE}
Device Name "Tape drive 0003"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
Device Element 1028, 0
Device Block Limits 512 min, 131072 max
Device Hard Errors 0 write, 0 read
Device Soft Errors 0 write, 0 read

0003:0001:0002:0001 Device Name "\\.\Scsi3:"
Primary Inquiry "HP MSL G3 Series 6.10"
Serial Number "HP MSL G3 Series DEC35000LK"
Device Flags UMD, SCSI, SN(TYPE 0), SN(ELEMENT)
Device State 3, Online

Device IDs 1028, {DEC50D3B-5A23-4079-92CA-84C6EA6C593F}
Device Name "Robotic library 0002"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x00006000: RMP,RRD
1st Slot Number 1
Number Of Slots 24
Portal Slots 0
Import/Export Manual
Drives 2

Drive Element 0 1031, "HP Ultrium 5-SCSI HU1217N9GB"
Drive Element 1 1032, "HP Ultrium 5-SCSI HUL803A2GA"

0003:0001:0003:0000 Device Name "\\.\Tape3"
Secondary Name "\\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#5&15acc4ac&0&010300#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "HP Ultrium 5-SCSI Z6MW"
Serial Number "HP Ultrium 5-SCSI HUL803A2GA"
Device Flags UMD, SCSI, SN(TYPE 0)
Device State 3, Online

Device IDs 1032, {2A3AA598-FCE4-4D64-9537-EE130932F0F4}
Device Name "Tape drive 0004"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
Device Element 1028, 1
Device Block Limits 512 min, 131072 max
Device Hard Errors 0 write, 0 read
Device Soft Errors 0 write, 0 read


[07840] 04/01/19 13:53:24.721 PvlDrive::ReadMediaHeader() - offline device
Drive = 1029 "Tape drive 0001"
ERROR = 0x0000001F (ERROR_GEN_FAILURE)

[00184] 04/01/19 13:53:24.752 PvlDrive::ReadMediaHeader() - offline device
Drive = 1030 "Tape drive 0002"
ERROR = 0x0000001F (ERROR_GEN_FAILURE)

[06964] 04/01/19 13:53:24.891 PvlDrive::ReadMediaHeader() - offline device
Drive = 1031 "Tape drive 0003"
ERROR = 0x0000001F (ERROR_GEN_FAILURE)

[08972] 04/01/19 13:53:24.908 PvlDrive::ReadMediaHeader() - offline device
Drive = 1032 "Tape drive 0004"
ERROR = 0x0000001F (ERROR_GEN_FAILURE)