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BE 8.6 remote agent installation hang

garry_m
Level 3
Hi, I am trying to install the Remote AGent for Win2k on our second server. It originally had Backup Exec on it untill we upgraded our backup drive and moved it to our other server. Now even though we have thouroughly cleaned the server we cant get the remote agent to install.
 
It  starts alright useing both remote install and local install but will sit there without moving any further. We have tried leaving a local install running overnight but it was still running the next day
 
Any help will be highly appriciated.
 
Garry
1 ACCEPTED SOLUTION

Accepted Solutions

shirmal
Level 5
Try this,
Stop every service on the server except for server, workstation, rpc, netlogon and see what happens installing it from the command prompt.  
Also check for the presence of C:\winnt\system32\drivers\otman*.*  rename the file and install remote agent and rename them back afterwords before a reboot.
Hope this helps
 
shirmal
 

View solution in original post

4 REPLIES 4

shirmal
Level 5
Have you tried booting into safe mode and attemp the install?

shirmal

garry_m
Level 3
hi,

I tried in safe mode, it didn't work.
any idea please

Garry


shirmal
Level 5
Try this,
Stop every service on the server except for server, workstation, rpc, netlogon and see what happens installing it from the command prompt.  
Also check for the presence of C:\winnt\system32\drivers\otman*.*  rename the file and install remote agent and rename them back afterwords before a reboot.
Hope this helps
 
shirmal
 

garry_m
Level 3
Hi shirmal, 
Thanks a lot!!  It worked. Everything seem to be working fine now.

Garry