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BE agent

Hi we currently run Backup Exec 15 from a Windows 2012 R2 Datacenter 

 

I have been attempting to install the agent onto our Nagios network monitoring device. The nagios server runs a Raspberry pi 2. 

 

It goes through the installralus script fine until it gets to end where it tries to install VRTSralus and it fails. I have looked at the logs and they dont seem to be very specific. Can anyone tell me if BE agent just isn't compatible with arm processor??

 

Linux nagios 4.1.16-v7+ #833 SMP Wed Jan 27 14:32:22 GMT 2016 armv7l GNU/Linux

 

VxIF::Info:: Entering RALUSLinux:Smiley Tonguere_product_install
VxIF::Info:: Entering RALUSLinux::_ralus_linux_shutdown_ralus
VxIF::Info:: Default init script path set to: /etc/init.d
VxIF::Info:: Entering RALUSCommon:Smiley Tonguere_product_install
VxIF::Info:: Entering RALUSCommon::_ralus_is_root_user
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Checking for 'root' user during install via: /usr/bin/id -un.
VxIF::Info:: Entering RALUSCommon::_ralus_is_BELS_installed
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_is_port_10000_in_use
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Check for Port 10000 on Target Server using: /bin/netstat -an | grep :10000
VxIF::Info:: Entering RALUSCommon::_ralus_migrate_MediaServers
VxIF::Info:: Entering RALUSCommon::_ralus_migrate_Certificate_Info
VxIF::Info:: Entering RALUSCommon::_ralus_migrate_Oracle_Linux_Info
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_create_beoper_group
VxIF::Info:: Entering RALUSCommon::_ralus_check_for_NIS
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Check for NIS on Target Server using: ypwhich 2>&1
VxIF::Info:: System does NOT use NIS Server.
VxIF::Info:: Entering RALUSCommon::_ralus_check_for_beoper_group
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Search for existance of 'beoper' group via: /bin/grep "beoper" /etc/group
VxIF::Info:: 'beoper' group was found.
VxIF::Info:: 'root' for 'beoper' group was found.
VxIF::Info:: Entering RALUSCommon::_ralus_add_oracle_to_beopergrp
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_get_oracle_user_name
VxIF::Info:: Oracle file not found: /etc/oratab. Oracle not installed.
VxIF::Info:: Exiting due to Oracle not being installed.
VxIF::Info:: _ralus_add_oracle_to_beopergrp result: 0
VxIF::Info:: System already contains required beoper and membership of root.
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering CPICommon::install_product_packages
VxIF::Info:: Entering CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /usr/bin/dpkg -s VRTSralus | grep Version 2> /dev/null
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: Exiting CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_patches
VxIF::Info:: Entering CPICommon::check_for_os_patches
VxIF::Info:: Entering CPICommon::check_for_required_os_patches
VxIF::Info:: Installing package VRTSralus 14.2.1180 on nagios.
VxIF::Info:: Entering CPICommon::copy_files_to_target_host
VxIF::Info:: Entering CPICommon::uncompress_files_on_target_host
VxIF::Info:: Uncompressing /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar.gz on host nagios.
VxIF::Info:: Extracting /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar on host nagios.
VxIF::Info:: Entering CPICommon:Smiley Tonguere_package_patch_install
VxIF::Info:: Entering ProductHelper:Smiley Tongueackage_base_installer
VxIF::Info:: Entering CPILinux::install_native_package
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /usr/bin/dpkg -s VRTSralus | grep Version 2> /dev/null
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /usr/bin/dpkg -s VRTSralus | grep Version 2> /dev/null
VxIF::Info:: Unable to add VRTSralus to nagios
VxIF::Info:: Entering CPICommon::cleanup_temporary_directory
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Error:: Error in install_product_packages, target host == nagios.
VxIF::Info:: Unable to install RALUS on all target hosts.
VxIF::Error:: Unable to install RALUS on the target systems

1 Solution

Accepted Solutions
Accepted Solution!

Perhaps its the architecture

Perhaps its the architecture i.e. Nagios and/or Raspberry PI

 

7 Replies

Re: BE agent

Nagios is not supported.

My apologies this isn't just

My apologies this isn't just a nagios fork installed. I has nagios installed on Debian. I'm trying to install this agent onto debian which to my understanding is supported. i wanna run a full backup of a debian OS and the above is what i get out of the log. The Host name of the box is "nagios".

OH due to Nagios being

OH due to Nagios being installed is what clashes with the install of the agent?

The error in the above log

The error in the above log matches this KB article - https://www.veritas.com/support/en_US/article.000014305

yeah i saw that article as

yeah i saw that article as well and did check this Here is an out put of the /etc/issues 

root@XXXXX:~# cat /etc/issue
Debian GNU/Linux 7 \n \l
 

It does select the debian package on its own, and doesn't choose the RPM deployment package. 

Accepted Solution!

Perhaps its the architecture

Perhaps its the architecture i.e. Nagios and/or Raspberry PI

 

Re: BE agent

Yes this is correct i was able to see that it was due to the ARM processor and looked through system logs that actually stated this was the error. I didn't get this from the installer log. It might be a good idea for it to log the failure check of the processor type in the install logs as well so this is more evident to the end user.