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BE agent

xotan135
Level 3

Hi we currently run Backup Exec 15 from a Windows 2012 R2 Datacenter 

 

I have been attempting to install the agent onto our Nagios network monitoring device. The nagios server runs a Raspberry pi 2. 

 

It goes through the installralus script fine until it gets to end where it tries to install VRTSralus and it fails. I have looked at the logs and they dont seem to be very specific. Can anyone tell me if BE agent just isn't compatible with arm processor??

 

Linux nagios 4.1.16-v7+ #833 SMP Wed Jan 27 14:32:22 GMT 2016 armv7l GNU/Linux

 

VxIF::Info:: Entering RALUSLinux::pre_product_install
VxIF::Info:: Entering RALUSLinux::_ralus_linux_shutdown_ralus
VxIF::Info:: Default init script path set to: /etc/init.d
VxIF::Info:: Entering RALUSCommon::pre_product_install
VxIF::Info:: Entering RALUSCommon::_ralus_is_root_user
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Checking for 'root' user during install via: /usr/bin/id -un.
VxIF::Info:: Entering RALUSCommon::_ralus_is_BELS_installed
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_is_port_10000_in_use
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Check for Port 10000 on Target Server using: /bin/netstat -an | grep :10000
VxIF::Info:: Entering RALUSCommon::_ralus_migrate_MediaServers
VxIF::Info:: Entering RALUSCommon::_ralus_migrate_Certificate_Info
VxIF::Info:: Entering RALUSCommon::_ralus_migrate_Oracle_Linux_Info
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_create_beoper_group
VxIF::Info:: Entering RALUSCommon::_ralus_check_for_NIS
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Check for NIS on Target Server using: ypwhich 2>&1
VxIF::Info:: System does NOT use NIS Server.
VxIF::Info:: Entering RALUSCommon::_ralus_check_for_beoper_group
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Search for existance of 'beoper' group via: /bin/grep "beoper" /etc/group
VxIF::Info:: 'beoper' group was found.
VxIF::Info:: 'root' for 'beoper' group was found.
VxIF::Info:: Entering RALUSCommon::_ralus_add_oracle_to_beopergrp
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_get_oracle_user_name
VxIF::Info:: Oracle file not found: /etc/oratab. Oracle not installed.
VxIF::Info:: Exiting due to Oracle not being installed.
VxIF::Info:: _ralus_add_oracle_to_beopergrp result: 0
VxIF::Info:: System already contains required beoper and membership of root.
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering CPICommon::install_product_packages
VxIF::Info:: Entering CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /usr/bin/dpkg -s VRTSralus | grep Version 2> /dev/null
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: Exiting CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_patches
VxIF::Info:: Entering CPICommon::check_for_os_patches
VxIF::Info:: Entering CPICommon::check_for_required_os_patches
VxIF::Info:: Installing package VRTSralus 14.2.1180 on nagios.
VxIF::Info:: Entering CPICommon::copy_files_to_target_host
VxIF::Info:: Entering CPICommon::uncompress_files_on_target_host
VxIF::Info:: Uncompressing /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar.gz on host nagios.
VxIF::Info:: Extracting /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar on host nagios.
VxIF::Info:: Entering CPICommon::pre_package_patch_install
VxIF::Info:: Entering ProductHelper::package_base_installer
VxIF::Info:: Entering CPILinux::install_native_package
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /usr/bin/dpkg -s VRTSralus | grep Version 2> /dev/null
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /usr/bin/dpkg -s VRTSralus | grep Version 2> /dev/null
VxIF::Info:: Unable to add VRTSralus to nagios
VxIF::Info:: Entering CPICommon::cleanup_temporary_directory
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Error:: Error in install_product_packages, target host == nagios.
VxIF::Info:: Unable to install RALUS on all target hosts.
VxIF::Error:: Unable to install RALUS on the target systems

1 ACCEPTED SOLUTION

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

Perhaps its the architecture i.e. Nagios and/or Raspberry PI

 

View solution in original post

7 REPLIES 7

pkh
Moderator
Moderator
   VIP    Certified
Nagios is not supported.

xotan135
Level 3

My apologies this isn't just a nagios fork installed. I has nagios installed on Debian. I'm trying to install this agent onto debian which to my understanding is supported. i wanna run a full backup of a debian OS and the above is what i get out of the log. The Host name of the box is "nagios".

xotan135
Level 3

OH due to Nagios being installed is what clashes with the install of the agent?

VJware
Level 6
Employee Accredited Certified

The error in the above log matches this KB article - https://www.veritas.com/support/en_US/article.000014305

xotan135
Level 3

yeah i saw that article as well and did check this Here is an out put of the /etc/issues 

root@XXXXX:~# cat /etc/issue
Debian GNU/Linux 7 \n \l
 

It does select the debian package on its own, and doesn't choose the RPM deployment package. 

VJware
Level 6
Employee Accredited Certified

Perhaps its the architecture i.e. Nagios and/or Raspberry PI

 

xotan135
Level 3

Yes this is correct i was able to see that it was due to the ARM processor and looked through system logs that actually stated this was the error. I didn't get this from the installer log. It might be a good idea for it to log the failure check of the processor type in the install logs as well so this is more evident to the end user.