I am running backup Exec v2010, hotfix 340433 only installed, on Windows 2003 64 bit, and backing a dedicated Windows 2003 domain controller, SP 2 and all updates. BE v2010 hotfix 344584 is outstanding. I will install at next opportunity, but I do not see anything relevant in the release notes.
Backup of the domain controller gives this error:
Backup- \\LOCMDCP01\Shadow?Copy?Components
V-79-57344-65149 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used:...
Snapshot provider error (0xE000FE7D): Access is denied.
To back up or restore System State, administrator privileges are required.
Check the Windows Event Viewer for details.
web search finds a good number of hits related to the problem, but all involve BE v12.5. In going through the articles, I find some permissions fixes, and mention of a particular hotfix that seems causative - un-install the hotfix and the problem goes away.
The hotfix does not apply to v2010, of course, and so I focused on permissions. There is not much to do here - the account used for backup is a domain admin account. I have added to the backup operators group, and changed the account spec to domain\account format, with no affect. I have not selected the "Granular Recovery Technology" (GRT) option, and I have not selected advanced open file option. So I have tried everything I can find on this topic, though pertaining to v12.5. Don't see anything relevant to v2010.
Backup worked fine with v11d. I upgraded to v2010 because of an Exchange server migration to Windows 2008, requiring BE v12.5 or 2010.
Thank you for any help - Cam