I´m a Symantec partner (registered) and I´m trying to install this software (trial 60d) to show their benefits and features to a new customer, but after install (withou errors) is impossible to use since some services cannot start.
After diag, we found that the service "Backup Exec Device & Media Service" cannot start, in the event viewer has the following:
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</Event>
If we try to start that service with '-debug' option appears a pop-up with "error 0xe0008145" and the log (D:\Program Files\Symantec\Backup Exec\Logs\adamm.log) show the following:
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[2520] 07/29/10 12:21:15.970 Adamm Log Started! ("SNBR-SRV", 0, {00000000-0000-0000-0000-000000000000})
Adamm Info: Version 13.0, Build 2896, 64bit
OS Info: Windows Server 2008, Build 6001, Service Pack 1
Database Driver Info: SQLSRV32.DLL, 06.00.6001
Database Server Info: Server Name = "SNBR-SRV", Active Node = ""
Database Connection String: "DRIVER=SQL Server;SERVER=SNBR-SRV;DATABASE=BEDB;App=BEWS PVL"
DateTimeSync: Local = 2010/07/29 12:21:15, System = 2010/07/29 15:21:15 GMT, Database = 2010/07/29 15:21:15 GMT
Shared Storage Authorization: Yes
TSM Authorization: No
SPO Installed and Authorized: No
SPO Limited Installed and Authorized: No
Library Expansion Options: Unlimited
VTL Options: Unlimited
Evaluation Days Remaining: 60
[6240] 07/29/10 12:21:15.972 Waiting on PDDE service start
[6240] 07/29/10 12:21:15.972 Error waiting for PDDE service to start: 1060
[6240] 07/29/10 12:21:15.972 PDDE service has not started; continuing...
Treat all LTO devices as if they are in UMD certified device list: DioAllLto = 0x0001
Use UMD certified device list: DioDrivers = 0x0002
[6240] 07/29/10 12:21:15.988 Read Device Records - start
[6240] 07/29/10 12:21:15.992 Read Device Records - end
[6240] 07/29/10 12:21:15.999 iSCSI Discovery - start
iSCSI initiator software version 6.0.6001
No persistent iSCSI target logins are set up
No iSCSI target mappings discovered
[6240] 07/29/10 12:21:16.000 iSCSI Discovery - end
[6240] 07/29/10 12:21:16.006 Registry SCSI Discovery - start
[6240] 07/29/10 12:21:16.007 Registry SCSI Discovery - end
[6240] 07/29/10 12:21:16.007 Device Name Discovery - start
[6240] 07/29/10 12:21:16.008 Device Name Discovery - end
[6240] 07/29/10 12:21:16.008 B2D Discovery - start
[6240] 07/29/10 12:21:16.008 B2D Discovery - end
[6240] 07/29/10 12:21:16.008 USB/Firewire Discovery - start
[6240] 07/29/10 12:21:16.009 USB/Firewire Discovery - end
[6240] 07/29/10 12:21:16.009 Iomega REV Discovery - start
[6240] 07/29/10 12:21:16.009 Iomega REV Discovery - end
[6240] 07/29/10 12:21:16.010 Read NDMP Server Records - start
[6240] 07/29/10 12:21:16.015 Read NDMP Server Records - end
[6240] 07/29/10 12:21:16.015 Read OST Server Records - start
[6240] 07/29/10 12:21:16.020 Read OST Server Records - end
[6240] 07/29/10 12:21:16.020 DeviceIo Discovery - start
[6240] 07/29/10 12:21:16.343 DeviceIo Discovery - end
[6240] 07/29/10 12:21:16.343 DeviceIo Devices:
Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------
------------------- -------------------------------------------------------------------------------
[6240] 07/29/10 12:21:16.344 Device Registry:
Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------
0004:0000:0000:0000 "LSI_SAS", (Port Driver)
------------------- -------------------------------------------------------------------------------
0005:0000:0000:0000 "iScsiPrt", (Port Driver)
------------------- -------------------------------------------------------------------------------
[6240] 07/29/10 12:21:16.344 PnP Device Paths:
Scsi Address
Prt :Bus :Tar :Lun Device Path
----------------------------------- ---------------------------------------------------------------
----------------------------------- ---------------------------------------------------------------
[6240] 07/29/10 12:21:16.344 Read Device Inquiries - start
[6240] 07/29/10 12:21:16.344 Read Device Inquiries - end
[6240] 07/29/10 12:21:16.344 Serialize Devices:
[6240] 07/29/10 12:21:16.350 Device Discovery:
Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------
[6240] 07/29/10 12:21:16.350 Start Rsm Support:
[6240] 07/29/10 12:21:16.351 Device Discovery End:
[2520] 07/29/10 12:21:25.983 Adamm Log Stopped!
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HELP !!!!!!!
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I search on google and Symantec KB about 0xe0008145 but no records found!!! What means this error code ????
*** The customer server (Dell T300 with Windows SBS 2008 Premium) has not TAPE DEVICE and we plan use 'B2D' for protect files, exchange mailboxes and SQL databases.
*** This is the second attempt to install and in the first we start 'liveupdate' process at the end of installation but the error is the same!
>>> I've tried to Article http://seer.entsupport.symantec.com/docs/274102.htm, but without success!
tks,
Renato Pereira